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Top 10 Report

HfS Blueprint Report: Telecom Operations Services

This Blueprint assesses the social, mobility, analytics, cloud, and automation (SMACA) solution capabilities of different telecom operations service providers.

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Point of View

HfS 2015 Research Agenda

HfS Research announces its 2015 Research Agenda that will focus on the evolution of the "As-A-Service Economy."

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Point of View

“Leading Digital” – Why Transformation Must Come from the Top

Digital Transformation is easy to understand but difficult to embrace. This interview with Didier Bonnet, Capgemini’s head of Digital Transformation, looks to

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Point of View

How Wipro’s Base))) Is Addressing As-A-Service Process Delivery

How Wipro's Base))) business operations platform is an example of where process service delivery (PSD) methodologies need to go in order to maximize the of in

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Point of View

Zappos and Kronos: Powered by Service

Like retail, the workforce software industry is being disrupted by Internet delivery models. As companies move their customers to the cloud, the bar is being on

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Point of View

The Impact of Digital

Digital Transformation is a top concern for enterprises today. A recent survey revealed 100% of respondents believe it is fundamental changing the industry in

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Point of View

Catalina On The New Consumer Truths For CPG And Retail

We caught up with Dak Liyanearachchi, Catalina’s SVP – Global Data & Analytics to discuss the new consumer truths that CPG brands and retailers face with of

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Point of View

Disrupt or be Disrupted: The Impact of Digital Technologies on Business Services

Digital Technologies are changing the way businesses operate and compete. This report explores recent survey data to highlight how savvy enterprises are taking

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Point of View

Luxoft – A Next-Gen Services Provider for a Next-Gen Market

In the face of a changing market, Luxoft provides us with a model for how to operate a next generation IT services firm. In doing so, it sheds light on how the

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Market Analysis

Strategic Analysis of Outsourcing Deals Announced In November 2014

This POV analyzes the 22 deals announced in November for the key lessons to be learnt and for their alignment to the recent HfS research.

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Point of View

The Twelve Tenets of Trust

In the maelstrom of the digitization of business and transition to the As-a-Service Economy, there is a concept potentially the calm eye in the storm of facing

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Top 10 Report

HfS Blueprint Report: Marketing Operations & Digital Customer Experience Management

The marketing operations and digital CEM market will converge on helping client organizations respond to the new consumer truths ‘digital’ is spearheading.

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