Accurate, visionary, and thought-provoking insight into issues that impact your business.
July 14, 2014 In this paper, we define several possible scenarios for the mix of layers in the Indian IT/BPO services headcount by 2020 and what might be the resultant impact
July 14, 2014 This POV highlights key takeaways from the 2014 State of Outsourcing study including the need to get more involved in the sourcing process, the importance of
July 11, 2014 The Supply Chain Management (SCM) BPO market is relatively new but already an area of great innovation, investment and interest amongst leading mainline BPO as
July 8, 2014 This report analyzes the 26 outsourcing deals announced in June 2014 and lists key takeaways.
July 7, 2014 HfS interviewed dozens of buyers of Talent Acquisition Services that reveal organizational changes make a difference in getting to value beyond cost in process
July 4, 2014 This POV captures the main insights from the June, 2014 HfS Blueprint Sessions, when we looked at the new “table-stake” and desired outcomes of Global
July 1, 2014 Research looked at the NA IT Services market and sees ~4.1% CAGR for 2013-18. For the same period BPO growth in North America will be ~4.1%.
June 30, 2014 Respondents to HfS’ annual IT Trends Survey indicated Mobility as their number one BI priority today, and a start-up called iNovar appears well positioned to
June 30, 2014 This report explores the breadth of Dell’s Enterprise Mobility capabilities and details how and why it is on a path to position itself as a leader in the
June 30, 2014 In a lead up to our upcoming HfS Retail Blueprint, we explore directional observations about the state of outsourcing in the retail vertical and the scope for
June 23, 2014 Ferro and Capgemini show how approaching a new relationship under the principles of “Progressive Operations” can deliver value to both parties.
June 20, 2014 HfS looks into the different operational pain points that SCM BPO can address for clients of all sizes to help better illustrate why we believe this is a highly
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