Points of View

The New Table-Stakes and Desired Outcomes of Global Services

In June 2014, 45 of the services world’s best and brightest stakeholders gathered in Cambridge UK to debate the immense transformational journey engulfing the world of BPO and IT services.  This POV captures the main insights from this event when we looked at the new “table-stake” and desired outcomes of Global Services.  During the day and a half we found common ground on goals and how to define the future success in this fast-evolving business environment as well as what we need to do next as an industry.
 

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