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July 10, 2013 Caesars Entertainment Corporation’s IT department faced the challenge of unifying its IT service management for a diverse user base that was already large and
July 8, 2013 The SAP services HfS Blueprint Report is the first to cover high-profile IT markets in the series of upcoming Blueprints by HfS.
July 4, 2013 HfS exams IBM's approach to innovation in it's European GTS business.
July 1, 2013 Slides from our June 26, 2013 webinar.
June 25, 2013 The United States is becoming an attractive sourcing location for IT and business services, but how viable is it, and what needs to occur to see more services
June 25, 2013 Puma, the German sports goods company, is searching for alternative materials it can make its products from, shifting from its traditional use of virgin raw and
June 20, 2013 Slides from HfS Research's June 19, 2013 webinar on Visa Reform.
June 14, 2013 A webcast covering the comprehensive F&A outsourcing study conducted by HfS Research with the support of KPMG's Shared Services and Outsourcing Advisory.
June 11, 2013 HfS recently visited SunGard, the financial services technology business services provider, for an executive briefing on the firm’s services capabilities. The
June 11, 2013 In this document, we examine the newly consolidated BPO division of frontline services giant, Serco. Its Global Services division has emerged as a $1.1B+ BPO on
June 10, 2013 This document provides HfS Research’s market sizing and forecast for North American IT and BPO services market from 2012 to 2017.
June 10, 2013 HfS examines market for Legal Process Outsourcing (LPO). Recent cost pressures in corporate legal departments has driven them to seek alternatives to law firms
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