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April 15, 2013 Results from the HfS Research Global IT Trends Survey – Part Seven
April 12, 2013 We examine the finding of our survey--the largest-ever quantitative industry study covering both IT and business process outsourcing--conducted from December to
April 9, 2013 Outsourcing initiatives only deliver sustainable value when enterprises and their outsourcing providers invest in developing the talent that actually fuels the
April 8, 2013 Results From the HfS Research Global IT Trends Survey – Part Ten
April 4, 2013 The durable medical equipment (DME) industry is rapidly changing due to increased regulation. In this RapidInsight, we examine the challenges for the DME as as
March 29, 2013 HfS’ State of Outsourcing 2013 Study, conducted with the support of KPMG covers 1355 major enterprise and supplier industry stakeholders.
March 29, 2013 Outsourcing remains a strong preference while in-house delivery is showing strong indications of reduction.
March 29, 2013 Social media has evolved from its roots in the consumer market into an important set of tools with a broad impact on a variety of business practices.
March 26, 2013 The HfS Research Global IT Trends Survey reveals that in the area of mobility, extending existing solutions to create a mobile user experience for the customer
March 26, 2013 This document introduces HfS Research’s strategic customer experience management (CEM) framework that enables analysis of opportunities for enterprises to CEM
March 25, 2013 The HfS F&A BPO Industry Landscape 2013 uses input from F&A Enterprise Buyer Interviews, Service Provider Briefings and F&A Contract Information, HfS Analysts
March 25, 2013 The F&A BPO HfS Blueprint Report is the first of its kind in the global services industry. Unlike other quadrants and matrices, the HfS Blueprint identifies a
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