Points of View

HfS Blueprint Market Landscape – Finance and Accounting Services


The HfS Finance and Accounting BPO Industry Landscape, 2013 is based on the following inputs:

F&A Enterprise Buyer Interviews

  • 399 enterprise buyers were recently surveyed per their buying intentions and attitudes towards F&A BPO services during December 2012 and January 2013.
  • Up to 5 client references have been sought per F&A service provider.
  • 30 additional qualitative interviews conducted to add context and insight into key trends and dynamics

Service Provider Briefings and F&A Contract Information

  • 750 live F&A BPO contracts across the 16 major F&A services providers were collected and analyzed. Each F&A BPO contract encompassed more than two core F&A processes bundled and was over $1M in Total Contract Value.

HfS Analysts and Industry Influencers

  • Inputs and opinion from key influencers in the market, including KPMG experts in F&A services, were included, in addition to the HfS analyst team.

HfS Sourcing Executive Council Members

  • Members of HfS buyer community were consulted on their experiences, attitudes towards F&A BPO issues and the market.



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