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February 27, 2013 This report highlights a successfully evolving partnership between a major US-based bank and a leading service provider, Genpact.
February 26, 2013 In this report, HfS examines how to build a collaborative partnership, specifically through the lens of an industry prototype that Genpact and AstraZeneca have
February 24, 2013 Results from the HfS Research Global IT Trends Survey – Part One.
February 24, 2013 This report highlights the path that a large footwear retailer in the US took to modernize its marketing by working with Infosys on a new marketing optimization
February 20, 2013 This document sets out HfS Research’s market size and forecasting methodology for global IT and business services market data and provides the first set of
February 20, 2013 In Part 2 of this series, we focus on what can be done to mitigate currency risk in outsourcing contracts.
February 18, 2013 The slides from our recent webcast on IT in 2013.
February 18, 2013 The Blueprint for the Industry Known as “Outsourcing” identified four challenges the outsourcing industry faces: Value Beyond Cost, The Future Operating and
February 15, 2013 We examine the IT Services and BPO Market from 2013 to 2017. Our primary method is a supply side model that builds market dimensions by estimating revenues from
February 10, 2013 The underlying reason for the rapidly growing importance of cloud use is buyers’ strong belief that using cloud computing will dramatically slash IT costs.
February 10, 2013 Many CPOs, including those who have already outsourced their procurement organization, have asked, “How should I pay for procurement outsourcing services?”
February 9, 2013 With regulatory reform taking the front seat following the reelection of President Obama, the healthcare insurance industry is looking at a bumpy 2013.
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