Points of View

The Sourcing Industry Blueprint 2.0


Forty-one major enterprise buyers of outsourcing and eight leading service providers came together in New York City (April 2012) to discuss these challenges inherent in today’s outsourcing relationships between the enterprise buyers (customers) and their outsourced service providers. In conjunction with HfS, these outsourcing industry stakeholders created this definitive Blueprint for the outsourcing industry.


Downloaded sixteen thousand times and disseminated throughout hundreds of global organizations, the Blueprint’s HfS Four Industry Challenges of Sourcing illustration clearly resonated with executives confronting the major issues of today’s outsourcing initiatives. It is the most-read research document that discusses best practices relating to the outsourcing industry.


It isn’t enough, however, solely to identify challenges. Organizations need to develop solutions and opportunities from sourcing, not merely tackle complex obstacles and issues. In October 2012 in Boston, Mass., the HfS Sourcing Executive Council reconvened, along with eight leading service providers to review the Blueprint and share their real world experience with overcoming the challenges. The result is this document, “The Sourcing Industry Blueprint 2.0: Architecting for Sourcing Success”, a pragmatic action plan that any organization can use to turn these four challenges into four major opportunities for their future growth and success.


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