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Point of View

The RPA Manifesto: 10 Laws of RPA to build on 10 years of experiences

RPA’s success and longevity over the next decade will hinge on it becoming part of the enterprise digital transformation agenda.

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Point of View

Honda’s digital assistance smooths CX during roadside distress

Collaborating across the ecosystem creates customer loyalty in difficult moments.

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Highlight Report

Quantum-ready security standards pave the way for Web3

The near-term arrival of Web3 relies on breakthroughs in quantum computing. But quantum is a double-edged sword.

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Point of View

Metaverse in healthcare is exciting — but not compelling enough to adopt

Metaverse is just a videogame for adults without meaningfully addressing healthcare challenges despite potential use cases.

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Point of View

NEVA Discover helps clients take a data-driven approach to redesigning processes

We discuss NICE’s latest offering and how NICE believes enterprises must take a data-driven approach to their processes.

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Highlight Report

BlackLine’s FourQ acquisition takes on the tangled web of intercompany operations

Intercompany transactions have accelerated recently for several reasons. In early 2022, BlackLine acquired FourQ.

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Highlight Report

SymphonyAI acquires NetReveal to try and fight financial crime differently

Only stupid criminals are caught by AML rules. SymphonyAI acquired NetReveal to fight financial crime differently.

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Top 10 Report

HFS Top 10: CFO F&A Service Providers, 2022

An in-depth look at the services shaping the finance and accounting industry in 2022 and beyond.​

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Highlight Report

AntWorks tunes IDP solution for Pega customers

AntWorks’ cognitive machine learning (ML) IDP solution, CMR+ is now available on the Pega Marketplace. Here we analyze the impact.

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Highlight Report

Great Hurry + Great Resignation provide conditions for Leapwork to scale

No code software test automation platform Leapwork doubled its headcount and customer count in the last year.

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Highlight Report

It’s the perfect time to invest in process intelligence

HFS analysts recently attended the London and New York stops of Celonis’ World Tour. There was one clear takeaway.

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Point of View

The glaring sustainability opportunity: ecosystem leadership must overcome excuses

Our systems are not good enough to address sustainability. Too many firms use this as an excuse for not moving first.

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