Accurate, visionary, and thought-provoking insight into issues that impact your business.
July 14, 2017 This is the HfS list of top 50 BPO providers by revenue.
July 13, 2017 Seven reasons why enterprises should look outside their existing service provider base for IoT
July 7, 2017 This POV examines the challenges for customers being serviced by a global payroll delivery model, and provides ways to mitigate risks and challenges.
July 7, 2017 These DumbOffice failures could seriously take some of these airlines over the edge and put them out of business.
July 6, 2017 Customer experience pros share tips for redesigning digitally driven front-office outcomes
July 5, 2017 Ransomware is getting the most attention today. But application security is a much more pressing concern than ransomware. This PoV explains why.
July 3, 2017 The utilities industry has encountered disruptive forces over the last few decades and now faces a new wave of powerful forces.
July 3, 2017 Three recent interactions with insurance leaders demonstrate the diversity in thinking and action in pushing the Digital OneOffice agenda
July 3, 2017 Welcome to the Q1 2017 edition of our quarterly engineering services outsourcing trends analysis.
July 3, 2017 Business across the globe are struggling to attract the best and brightest talent. Find out how this trend is playing out in the services industry.
July 3, 2017 M&A activity is an indicator of strategic changes that look beyond the hype to understand real market shifts. We analyze H1 2017 in this report.
June 30, 2017 This POV explores the six newest areas of HR Tech innovation that offer significant value-driving potential for HR functions.
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