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June 3, 2016 While KellyOCG shared advancements in analytics and advisory services, BPO and RPO seems a bit stuck in legacy.
June 2, 2016 Alorica is acquiring EGS to bolster its mandate for “insanely great customer service.”
June 1, 2016 How does the latest retail trend fit into the omnichannel picture?
May 31, 2016 The road to the Cloud is not going to be smooth for many enterprises. HCL shows how it provides an interim step for Volvo.
May 31, 2016 Enterprise clients’ obsession with Digital continues. Digital is top of mind for many c-suites and service providers are trying to make their mark.
May 31, 2016 Following on from the publication of the HR Operations in the As-a-Service Blueprint, HfS launched the first in a series of pieces on this topic.
May 31, 2016 Successful SaaS service providers need to demonstrate genuine capability backed by strategic commitment and investment in their chosen SaaS platform.
May 31, 2016 EXL Client & Analyst Event highlights: productizing analytics, show and tell RPA, and launch of digital transformation.
May 31, 2016 This PoV analyzes 44 outsourcing deals announced in April 2016 for the key lessons learned and for their alignment to recent HfS research.
May 26, 2016 The need for HR analytics from buyers has sparked a race between platform and service providers. HfS takes a look at Ultimate Software's recent release.
May 26, 2016 The 2016 HfS Telecom Operations As-a-Service Blueprint Report covers current trends, benchmarks, market activity and analysis of 8 service providers.
May 25, 2016 Jidoka is adding a distinctive Spanish voice to the discussions on RPA.
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