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January 11, 2016 Recent acquisition of NaviNet by NantHealth makes sense in showing how the health care industry can deliver on the “Triple Aim.”
January 11, 2016 This PoV analyzes 31 outsourcing deals announced in December 2015 for the key lessons learned and for their alignment to recent HfS research.
January 11, 2016 As the research industry changes, Evalueserve is making changes in the way it works and the value it provides to its clients and its employees.
January 8, 2016 Consolidation in the Workday services market continues, with HR expert Mercer acquiring Workday specialist CPSG.
January 5, 2016 IoT is quickly reshaping the type and value of user-centric data, opening up new prospects, and risks, for delivering mass personalization at scale.
January 5, 2016 WNS has leveraged its heritage to demonstrate strength in blending automation, analytics and talent to optimize the traveler experience.
January 5, 2016 Recent acquisitions of European Salesforce services partners by Accenture and Capgemini show the race to expand geo coverage and drive to scale is on.
December 23, 2015 This PoV analyzes 32 outsourcing deals announced in November for the key lessons learned and for their alignment to recent HfS research.
December 23, 2015 Wipro makes an important acquisition in Viteos to extend As-a-Service capabilities and increase presence in Banking and Financial Services solutions.
December 23, 2015 In this session of the #CXforum, HfS sat down with Dennis DeGregor of HPE to discuss the rise of digital natives and the impact this is having on managing
December 22, 2015 This is the first application of the Blueprint methodology in the utilities BPO market.
December 18, 2015 Despite a noticeable shift in maturation of Intelligent Automation there is a scarcity of case studies and reference material.
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