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Point of View

Atos and Xerox Exchange Holiday Gifts

HfS looks at the possibilities created by the recent deal where Atos acquires Xerox's ITO business and an ongoing services contract in exchange for cash.

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Point of View

The Exciting Future For Globalized, Technified Operating Models: It’s About Working Smarter, Not Just Cheaper

Globalization of labor is unfinished; the next phase is about working smarter. Two elements that will advance sourcing into the As-a-Service economy: and

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Point of View

Are CPG Companies Expanding Their Analytics Agendas?

Our research with CPG companies and their analytics service providers reveal opportunities for growth in marketing and supply chain analytics mandates. We our

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Point of View

The 2015 Robotic Premier League Takes Shape

The 2015 Robotic Premier League builds on the first RPL table of BPO Service Providers released in April 2014 to capture the advancement of this capability and

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Point of View

Specialization And Scale: Tech Mahindra Zooms Towards As-a-Service With LCC Acquisition

This PoV analyzes the significance of Tech Mahindra's acquisition of LCC and how Tech Mahindra is moving towards "as-a-service" economy.

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Top 10 Report

HfS Blueprint Report: Telecom Operations Services

This Blueprint assesses the social, mobility, analytics, cloud, and automation (SMACA) solution capabilities of different telecom operations service providers.

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Point of View

HfS 2015 Research Agenda

HfS Research announces its 2015 Research Agenda that will focus on the evolution of the "As-A-Service Economy."

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Point of View

“Leading Digital” – Why Transformation Must Come from the Top

Digital Transformation is easy to understand but difficult to embrace. This interview with Didier Bonnet, Capgemini’s head of Digital Transformation, looks to

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Point of View

How Wipro’s Base))) Is Addressing As-A-Service Process Delivery

How Wipro's Base))) business operations platform is an example of where process service delivery (PSD) methodologies need to go in order to maximize the of in

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Point of View

Zappos and Kronos: Powered by Service

Like retail, the workforce software industry is being disrupted by Internet delivery models. As companies move their customers to the cloud, the bar is being on

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Point of View

The Impact of Digital

Digital Transformation is a top concern for enterprises today. A recent survey revealed 100% of respondents believe it is fundamental changing the industry in

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Point of View

Catalina On The New Consumer Truths For CPG And Retail

We caught up with Dak Liyanearachchi, Catalina’s SVP – Global Data & Analytics to discuss the new consumer truths that CPG brands and retailers face with of

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