Research & Insights

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Point of View

Transforming India’s GCCs: From cost optimizers to innovation powerhouses

GCCs shift from cost-cutting to innovation, driving growth through tech, skills, and AI. Challenges exist but are surmountable.

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Point of View

Unlock the power of internal synergy to drive your procurement transformation

Stronger collaboration between procurement and other internal functions boosts compliance, cuts costs, and drives enterprise success.

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Point of View

The Generative CFO: Leading finance into an AI-driven future

At a recent HFS roundtable with TCS in NYC, CFOs discussed their excitement over AI’s potential alongside adoption hurdles.

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Point of View

ISO 42001 is the silver bullet for your AI compliance nightmares

Understand ISO 42001 and how to leverage it to ensure your AI initiatives are innovative, responsible, and sustainable.

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Highlight Report

Amdocs taps into its telco heritage to drive growth in new industries

HFS attended Amdocs analyst event to learn how it is leveraging its solutions to address opportunities in new markets.

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Highlight Report

WNS Consult™ helps streamline and accelerate prior authorizations

Prior authorizations are notorious for reducing access to care by complex approval cycles, but the right tech can help overcome.

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Point of View

GenAI decision matrix for CPG: STOP experimenting and START implementing

HFS’ decision matrix for CPG based on analysis of leading GenAI use cases.

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Highlight Report

Genpact stakes its claim as the AI orchestrator

Genpact positions itself as the AI orchestrator, embedding AI into core business operations for real-world transformation.

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Market Vision Paper

NTT DATA: Responsibly reinventing to lead an era of AI-driven transformation

NTT DATA consolidates global operations with a focus on responsible reinvention.

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Highlight Report

IBM sign-posts more-with-less advantages of AI-led agentic services

IBM's agent-based system shows the industry is shifting from labor-based services to hybrid human-ai.

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Point of View

Building the ‘broker of the future’: Baldwin’s strategic GenAI deployment with Persistent

Insurance broker Baldwin Group is working with Persistent to fastcharge its GenAI adoption.

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Data Viewpoint

Enterprises must overcome collaboration challenges for strategic cloud success

Our Pulse study surveyed 510 Global 2000 firms on major cloud collaboration challenges.

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