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Point of View

GenAI isn’t a threat to your job; agentic AI is

GenAI enhances jobs; agentic AI may replace them. Agentic AI autonomously handles complex tasks, threatening roles and software.

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Point of View

If RPA is dead, how do we manage the inheritance?

Learn from the automation journey of C TWO client BNP Paribas.

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Point of View

Medical IoT for quadruple aim of care—let’s embrace it

The quadruple aim of care improves health outcomes, reduces costs, enhances patient experience, and addresses equity.

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Data Viewpoint

Time drain is not just a missed opportunity—it’s a strategic liability in an era of rapid healthcare transformation

CFOs spend a quarter of their time on RCM—better outsourced—none on care innovation.

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Market Impact Report

AI-led Generative Business Services: The future of Global Business Services (GBS)

Elevate GBS: Transition from cost-cutting to AI-driven KPOs. Foster growth, innovation, and strategic value for lasting impact.

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Hot Tech

HFS OneOffice Hot Tech: Klarity

Klarity: HFS Hot Tech for AI-driven document automation in finance & compliance, boosting efficiency.

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Highlight Report

TCS builds Business-in-a-Box to support Xerox’s ‘Reinvention’

Xerox is overcoming dramatic business model changes with the help of the TCS business-in-a-box model.

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Hot Tech

HFS OneOffice Hot Tech: Fisent

Fisent specializes in automating complex, repetitive tasks within enterprises with applied generative AI (GenAI) process automation.

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Point of View

Think small to release the targeted power of AI in enterprise operations

Discover the enterprise benefits of focused and specialized AI that gets things done - small action models.

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Market Analysis

HFS Pulse Outlook for Travel, Hospitality and Logistics

HFS’ 2024 Pulse data and state-of-the-market summary for Travel, Hospitality and Logistics are here!

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Market Impact Report

Don’t just “assure” quality after the fact; “engineer” quality into the software development lifecycle

Quality assurance is at a crossroads as it must support the new complexities of cloud-native transformation and AI.

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Point of View

Retail’s make-or-break moment: Embark on the HFS ‘Future of Retail’ framework now

The ‘Future of Retail’ framework professes a customer-oriented paradigm enabled by tech.

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