Research & Insights

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Point of View

Rewire FP&A to drive enterprise performance with trusted data and strategic context

FP&A is evolving from reporting to real-time decisions driven by clean data, business context, and cross-functional talent.

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Data Viewpoint

BFS firms are all-in on AI, and it will reshape operations at scale

As large BFS institutions actively embed AI into businesses, new technical and soft skills must be adopted at scale for success.

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Point of View

Embrace partnerships to drive agentic AI and the E&U transition

The energy and utilities industry must leverage ecosystem partnerships to deploy Agentic AI and E&U transition.

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Point of View

‘Engineering meets AI’ is Hitachi Digital Service’s bold transformation play

HDS is evolving from an engineering powerhouse to a transformation partner for AI-first enterprises.

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Point of View

Ditch same-old SaaS and differentiate with Services-as-Software

AI’s generative capabilities are making static software obsolete - opening a new path to true enterprise differentiation.

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Point of View

Half-baked modernization is no longer an option for commercial banks

Commercial banks risk losing clients, and market relevance without persistent modernization - overhauling CX and operations.

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Horizons Report

HFS Horizons: Employee Benefits Administrators, 2025

Assesses 24 benefits administrators on value, capability, GTM, and outcomes across the benefits value chain.

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Market Analysis

HFS Pulse—The 2025 outlook for banking and financial services

Here is our outlook for BFS. 2025 will be the year of Services-as-Software with a healthy spending rebound in BFS.

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Highlight Report

Genpact detonates the data problem with XponentL

Genpact bets on Business Data Services to operationalize AI and drive real enterprise outcomes.

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Data Viewpoint

Energy and utilities firms spend on services as the sector clarifies its goals

The E&U market for consulting, technology, and broad business services from IT to engineering is growing.

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Point of View

Services-as-Software and psychology biases break services pricing

AI is disrupting services pricing; success hinges on behavioral economics, outcome-based anchors, fairness, and risk-sharing.

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Data Viewpoint

GCC reality check: BFS firms strive for AI-readiness but face structural blind spots

If GCCs are to lead the AI charge, they must be treated as front-line innovation engines rather than back-office cost centers.

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