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The business services industry has been overdue for some much-needed changes, and now digital transformation agendas are pushing a pace of change never seen before. The future is here, and there is no time to wait. So how will service providers help their clients pivot to survive and leverage the power of emerging technology to thrive?
To learn about Capgemini’s approach, we sat down with Anis Chenchah, CEO, Business Services Global Business Line, Capgemini, and several of his business process services (BPS) executives to learn how Capgemini is applying an emerging-technology-focused approach to its outlook and messaging for business services.