Research & Insights

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Market Impact Report

Empowering the deskless workforce: From the edge to the enterprise

Empowering deskless workers with digital tools, culture, and AI by placing them at the center of enterprise transformation.

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Highlight Report

Activate perpetual KYC with agentic AI; Capgemini shows you how to get started

Financial crime is getting smarter, and frankly, the manual processes of conventional KYC simply can’t keep up.

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Highlight Report

From scale to ecosystems and resilience for ER&D leaders

A look into the implications of the Wipro-Harman deal for enterprises and the broader market.

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Challenger Series

HFS Challenger: Straive

Straive earns the HFS Challenger title for evolving from content services to AI, analytics, & digital solutions across industries.

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Highlight Report

If your infrastructure isn’t built to scale, neither is your banking business

This bank isn't dabbing in transformation. It is betting big on tech and ecosystem partner to power global growth.

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Data Viewpoint

Stop mortgaging your future with labor arbitrage and invest in digital ecosystems

Mortgage lenders are outsourcing for convenience and cost optimization, not resilience. This model must change.

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Highlight Report

Tame autonomous agents before they blow up your costs and controls

Hurtling toward an agents-everywhere free-for-all? WRITER's Action Agent promises a fix - with caveats.

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Horizons Report

HFS Horizons: Workday Services, 2025

Assessing Workday partners’ ability to deliver impact via innovation, AI, and cross-suite, industry-specific transformation.

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Point of View

How an InsurTech rethought transactional outsourcing with Chazey Partners

Cheap delivery isn’t enough – enterprises need partners who can deliver smarter operating models and drive genuine transformation.

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Point of View

US healthcare pivot will force traditional suppliers to pack up, unless…

The BBB will disrupt US healthcare and put supplier consolidation on steriods unless they can reinvent their value proposition.

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Point of View

CIOs must act on the back-office legacy before it costs banks more

This report serves as a critical call to action for CIOs in the banking sector.

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Point of View

Data as a product, AI as a catalyst: Winning requires a systemic, hands-on plan

The realities of winning in data and AI: Lessons from the front line.

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