Podcast: Profiling the Changing Service Provider Market


Phil Fersht, CEO and founder of HfS Research and author of the services industry’s most popular blog Horses for Sources, discusses the dynamic and shifting outsourcing service provider market. There is a bifurcation of the market as some providers focus on higher value services and others concentrate on operational services offered at lower cost.

Listeners will gain an understanding of:

  • How buyers can educate themselves on the potential fit of providers – despite similar PowerPoint presentations and common promises across the market
  • Key questions to ask providers in order to truly understand delivery capabilities, willingness to invest, share risk and innovate
  • The implications of third-party industry-specific expertise and technology elevating the service provider relationship to a strategic level.


Listen now.

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