Explore our latest research, analysis, and thought leadership.
October 28, 2019It’s a great time to be a mid-tier IT services firm. While the largest IT services firms are vying for big ticket “transformation” engagements and
October 24, 2019HFS Top 10 Internet of Things (IoT) Service Providers 2019 report examines the role service providers play in the evolving IoT landscape.
October 23, 2019The most recent example of front office investment is Infosys’ acquisition of Eishtec, a 1,400-person contact center firm based in Ireland
October 18, 2019As we well know, Accenture is not afraid to make a few acquisitions to bolster its armory and it has once again demonstrated this buying power with the of BCT
October 18, 2019Enterprise AI leaders must leverage AI solutions at the intersection point of horizontal technical AI capabilities and vertical-specific depth.
October 17, 2019Insurers are left to burden expensive payouts, but they can protect profit margins by moving towards a predict-and-prevent model leveraging IoT.
October 16, 2019Swedish whisky house Mackmyra created a blend of single malt whisky, Intelligens, using AI with cloud-based compute and infrastructure services from Microsoft
October 09, 2019HFS with support from Blue Prism, is showcasing real enterprise journeys with robotic process automation (RPA). This report spotlights Arla Foods, a dairy
October 04, 2019This report analyses publicly announced ITMS and BPO contracts in Q2 2019 by region, service types, key verticals, main vendors and digital services.
October 03, 2019HFS POV on Sutherland's human-centered design and on-demand solution that enterprises can use to become more agile with their omnichannel efforts.
October 02, 2019Alight has announced its acquisition of HR and payroll expert NGA Human Resources (NGA HR). Here we outline some of the key benefits for clients.
October 01, 2019A key reason that many AI early adopters are not too happy with AI’s business value is that in several cases, the journey map had technology-first direction.
October 01, 2019In this POV we provide advice to clients and service providers in the SAP SuccessFactors market.
September 30, 2019Insurance is complex and the claims process relies on efficient collaboration but blockchain can streamline the process, driving down operating costs.
September 30, 2019HFS Research attended Cognizant's APAC Advisory Summit in Singapore. We believe Cognizant is focusing on building proprietary products by partnering with tech
September 27, 2019Automation Anywhere (AA) recently announced its acquisition of Klevops declaring a “new Attended Automation 2.0.” HFS sees this as a much-needed injection
September 27, 2019We present the HFS Hot Vendors Report for Q3 2019. The HFS Hot Vendors are an exclusive group of emerging players with a differentiated value proposition for
September 25, 2019This HFS Enterprise AI Services Top 10 Report examines the part service providers are playing in the rapidly growing AI landscape.
September 25, 2019Part two of two: HFS CEO Phil Fersht talks with Genpact's CEO and Chief Strategy Officer about their data, mindsets, reskilling, and future.
September 24, 2019Part one of two: HFS CEO Phil Fersht talks with Genpact's CEO and Chief Strategy Officer about their best Q in six years and strategic acquisitions.
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