Research & Insights

Explore our latest research, analysis, and thought leadership.

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Point of View

Enterprise AI Leaders, You Must Let the Businesses Drive Your AI Initiatives

AI is now expected to create transformational impact on key business outcomes of organizations. To achieve such scale of impact, enterprise AI leaders must let

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Point of View

Traditional banks: risk losing your customers if you can’t offer them better access

High street banks, you have a problem! Customers are demanding new ways to access and interact with their finances.

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Point of View

Process industries’ digital needs must be treated separately from discrete manufacturing

Process industries have been historically lumped in with general manufacturing when it comes to Industry 4.0 - it's time to change that.

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Point of View

DISMISS DIVERSITY AND INCLUSION INITIATIVES AT YOUR OWN PERIL

HFS presents insights on what needs to change in the modern workplace to create sustainable businesses, gleaned at its inaugural International Women's Day

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Point of View

Cox’s exit and failure to manage Christchurch images expose our massive AI data privacy problem

Massive hidden fractures in the ways enterprises are handling data privacy issues in AI usecases have been exposed. To regain user confidence in AI and data to

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Point of View

Don’t assume your analytics partners will still be effective as you embrace smart analytics

A deep-dive into the key demand-side perspectives that emerged from client interviews from our recent smart analytics research.

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Point of View

GBS leaders must align their shared services for the digital age or face extinction

Enterprise leaders are under increased pressure to pivot their businesses to meet the needs of consumers and ensure operations are agile enough to support these

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Point of View

The strategy behind IBM GBS’ “Cognitive Enterprise” makes sense, but will it be enough to ensure

At the recently concluded IBM Think in SFO, we spent significant time with IBM GBS Leadership and its clients to understand their go-to-market strategy. We the

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Point of View

Memory Networks Part II: AI with memory could be the holy grail of general-purpose intelligence—but is

Deep learning networks are the apex of AI sophistication, but don't have the equivalent of a memory. Without some type of memory, DL networks are incapable of

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Point of View

Memory Networks Part I: Fix your AI’s goldfish memory by putting memory networks on your radar

Deep learning networks are the apex of AI sophistication, but don't have the equivalent of a memory. Without some type of memory, DL networks are incapable of

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Point of View

Kofax Makes the Most Serious Investment Yet in Intelligent Automation with NDI and TIS, but Does the

Earlier this month, Kofax closed its acquisition of Nuance Document Imaging (NDI) at a price tag of $400 million. It also entered a definitive agreement to Top

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Point of View

How the Ask Avnet Cognitive Assistant Became a Critical Part of the Customer Life Cycle

Avnet’s cognitive assistant ups CX and breaks brand silos by embracing the Digital OneOffice principles

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Point of View

Mphasis Clients: Exploit their growth plans to match your OneOffice ambitions

Mphasis focused its strategic goals and improved its financial performance in recent years - now it’s time for clients to get more bang for their buck

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Point of View

The Clock is Ticking for Manufacturers to Embrace Digital Twins for Their Industry 4.0 Journey

The report explores the importance of ecosystems in the digital twin journey, and how Siemens is enabling its end-users for adopting digital twins.

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Point of View

Atos clients: Get your share of the Syntel efficiency gains!

In late 2018, Atos acquired Syntel, and now both firms have ambitious plans for how they will deliver value to clients - we examine what the potential benefits

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Point of View

AI is Nascent, New, Hard… and Inevitable

Our key takeaways from the FORA AI Roundtable discussion

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Point of View

By 2020, More Than 50% of Enterprise AI Adopters Will Face AI Fatigue

Enterprise AI investments are already struggling to scale, due to an AI fatigue which many practitioners have not anticipated. Here are 5 practices to beat the

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Point of View

NRF’s Big Show: Put experiences at the heart of retail strategy

HFS' coverage of Retail's BIG show, where retailers come together to gear up for the hyper-connected economy

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Point of View

Workday HCM: Select a Service Provider that Understands HR Transformation

This report investigates client buying behaviour and preferences in the Workday HCM service market.

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Point of View

No-deal Brexit will Paralyze Data Initiatives for Multi-nationals

With no-deal Brexit increasing in likelihood, we examine the potential data crisis that a lack of GDPR compliance could bring

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