Points of View

Ten years after, ten years onward: HFS Research Agenda 2020

We’re delighted to share with you our 2020 Research Agenda, as we continue our mission to define business operations and their technology enablement in the next decade.  


You may recall that last year’s Agenda centred around the theme: “Exploring the Next Frontier Beyond OneOfficeTM, and signposted the emergence of the Hyperconnected Enterprise; B2B supply chains driven by collaboration across multiple organizations with common objectives around driving completely new sources of business value.  The OneOfficeTM experience, digital disruption, and data explosion is driving the need to fundamentally rewire IT and business operations. The potential of emerging technologies is also unquestionable. But “how” to reach the promised land remains murky. Our research team is focused entirely on providing visionary insights into the impact of emerging technologies on businesses and industries, not technology itself. 


Our latest programme of research goes further and deeper than ever before, covering not only a much expanded array of emerging technology change agents (including RPA, AI, blockchain, Machine Learning, and Process Mining as well as IoT, Data Sciences and Talent Strategy), but also spanning even more industry practices such as banking and financial services, insurance, manufacturing, technology media and telecom, healthcare, retail, CPG, travel and others.


We’ve designed our research program to confidently steer our clients into the hyperconnected future state, and look forward to being a part of your journey!

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