Explore our latest research, analysis, and thought leadership.
August 03, 2016This document provides HfS Research market sizing and forecast for the Americas IT Services and BPO Market from 2016 to 2020.
July 28, 2016This PoV outlines some of the challenges and recommendations for service providers offering SaaS services.
July 28, 2016This PoV analyzes 53 outsourcing deals announced in June 2016 for the key lessons learned and for their alignment to recent HfS research.
July 28, 2016How clients and service providers are using automation, analytics, and more in BPO/BPaaS to enable consumer centric healthcare operations.
July 27, 2016This PoV reimagines software product support in the As-a-Service Economy.
July 20, 2016The inaugural Energy Operations Blueprint covers IT, BPO and Engineering Services in the Oil & Gas industry, trends, market activity and 13 providers.
July 20, 2016This PoV provides HfS Research market sizing and forecast for the EMEA IT Services and BPO Market from 2016 to 2020.
July 14, 2016Building on the 2014 Mortgage BPO Blueprint, HfS reviews the adoption of the Eight Ideals of the As-a-Service Economy in more detail.
July 12, 2016We talk with Phil Fersht about new research from HfS that shows the true impact of automation on job creation and elimination.
July 12, 2016This PoV provides HfS Research market sizing and forecast for the Global IT Services and BPO Market from 2016 to 2020.
July 11, 2016HGS introduced a strategy for optimizing customer experience by guiding people looking for help or support across channels and devices.
July 07, 2016The transformation of revenue management through a partnership between British Columbia Ministry of Finance and Hewlett Packard Enterprise.
July 07, 2016Born-in-the-cloud enterprises are turning to service providers like Cognizant with a growth agenda, and changing the nature of BPO partnerships.
July 06, 2016This inaugural report analyzes services around implementing and enhancing the ServiceNow platform and technologies.
July 05, 2016New research from HfS shows the true impact of automation on job creation and elimination in the global IT services and BPO industry.
July 05, 2016HfS has launched our 2016 Workday Services Blueprint report. Here we highlights five emerging trends from the research.
July 05, 2016This PoV summarizes the most valuable ideas we captured during our recent event in San Francisco
July 01, 2016Welcome to the TWITCH family, Tech Mahindra! Tech Mahindra has quietly accelerated to a formidable position in the IT services industry.
June 30, 2016Following the news of Sage acquiring a stake in Fairsail HCM, HfS takes a look at what it means for both parties.
June 29, 2016This is the HfS list of top 50 BPO providers by revenue.
If you don't have an account, Register here |
With the exception of our Horizons reports, most of our research is available for free on our website. Sign up for a free account and start realizing the power of insights now.
Our premium subscription gives enterprise clients access to our complete library of proprietary research, direct access to our industry analysts, and other benefits.
Contact us at [email protected] for more information on premium access.
If you are looking for help getting in touch with someone from HFS, please click the chat button to the bottom right of your screen to start a conversation with a member of our team.
