Explore our latest research, analysis, and thought leadership.
May 13, 2016Redwood is adding a distinctive voice from a business function point of view to the discussion on Intelligent Automation.
May 13, 2016The HfS Blueprint for BFS Analytics Services placed Genpact in the As-a-Service Winner’s Circle, partly because of its steps to address talent gaps.
May 13, 2016HfS recently attended Cielo's analyst and client summit in Milwaukee.
May 10, 2016HfS explores the progress of digital in the F&A function, key enterprise challenges in enabling change, and the two-year outlook.
May 10, 2016ITyX is adding extraction and classifcation of unstructured text to the Intelligent Automation Continuum.
May 09, 2016Supply Chain Management is evolving to a new model that places an emphasis on control and not just enhanced visibility into operations.
May 09, 2016The San Francisco Infosys Confluence Summit has taken on a cultish culture, vaguely reminiscent of Salesforce’s Dreamforce.
May 05, 2016How is Continuous Delivery, which combines Agile, DevOps, and Automation into a single team, supporting the journey to the As-a-Service Economy?
May 03, 2016Syntel’s SyntBots automation platform ranges from low-level scripting over RPA, through to Autonomics to DevOps.
May 02, 2016SuccessFactors recently hosted its Influencer Summit in San Francisco, which we cover here.
April 29, 2016Analysis of the Contact Center Operations market, including 18 service providers.
April 27, 2016Delving into the shape of cyber security, the industries at risk, and the one thing every CISO should be concerned about in 2016.
April 27, 2016The rapid evolution of technologies for Intelligent Automation has led HfS to update the Intelligent Automation Continuum for 2016.
April 27, 2016Accenture launches its Cyber Fusion Center for cybersecurity ops. Can its focus on automation, collaboration and analytics set it apart?
April 27, 2016SaaS service providers need to align with the HfS ideals of the As-a-Service economy to remain competitive. This POV outlines the opportunities.
April 26, 2016Properly identifying and assessing vulnerabilities is key to shifting from reactive to proactive strategies and increasing enterprise security maturity.
April 26, 2016Is there a way to meaningfully, and financially, measure the ROI of #CX-related expenditures?
April 26, 2016Can automation and the use of software robots dramatically transform customer-facing CX initiatives?
April 22, 2016With data gathered in the upcoming HRaaS Blueprint, HfS lifts the lid to examine the maturity of analytics within HRO.
April 21, 2016Analysis of F&A BPO market as it moves to "As-a-Service," includes 18 service providers.
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