Explore our latest research, analysis, and thought leadership.
December 12, 2014We caught up with Dak Liyanearachchi, Catalina’s SVP – Global Data & Analytics to discuss the new consumer truths that CPG brands and retailers face with of
December 11, 2014Digital Technologies are changing the way businesses operate and compete. This report explores recent survey data to highlight how savvy enterprises are taking
December 09, 2014In the face of a changing market, Luxoft provides us with a model for how to operate a next generation IT services firm. In doing so, it sheds light on how the
December 08, 2014This POV analyzes the 22 deals announced in November for the key lessons to be learnt and for their alignment to the recent HfS research.
December 04, 2014In the maelstrom of the digitization of business and transition to the As-a-Service Economy, there is a concept potentially the calm eye in the storm of facing
December 03, 2014The marketing operations and digital CEM market will converge on helping client organizations respond to the new consumer truths ‘digital’ is spearheading.
November 26, 2014Many enterprises are turning to Workday to improve business efficiency and effectiveness, but they must consider all activities involved in planning, managing,
November 25, 2014A look inside Dell's ‘private’ world, focusing on Healthcare and Insurance BPO. In digitizing BPO, Dell weaves best practices and disruptive technology into
November 25, 2014In this PoV, we examine "design thinking" and its applicability to telecom operations services utilizing a number of examples that emerged as HfS conducted for
November 24, 2014EXL recently announced its acquisition of US-based Overland Solutions, Inc., a service provider of underwriting support capabilities to P&C insurers. We believe
November 12, 2014HfS just met with a reinvigorated leadership team at CSC who are building on the momentum of a recent financial turnaround. CSC unveiled a vision that could put
November 11, 2014This POV analyzes the 21 deals announced in October for the key lessons to be learnt and for their alignment to the recent HfS research.
November 11, 2014As competition and regulation incite change in healthcare, service providers are stepping up to help payers & providers with increasing use of digital to be a
November 06, 2014This is a preview of our upcoming 2014 HfS Telecom Operations Services Blueprint report, which will be a seminal view into the present and the future "digital
November 06, 2014The role of an analyst is to be therapist and advocate. HfS analysis of the HR Technology Conference 2014 is that it may be enabling some of the dysfunction in
November 06, 2014The "as-a-service economy" is quickly taking over as the new source of value creation in business services. This report identifies the 10 tenets that HfS are
November 03, 2014Buyer and Advisor perceptions of the Execution and Innovation capabilities of 19 major ITO service providers were captured in this study from June 2014.
November 03, 2014The market for services is changing rapidly and as the new "As-A-Service Economy" comes to the fore a new OPEX and CAPEX investment model will be required for
October 28, 2014This PoV analyzes the significance of L&T Technology Services acquisition of Dell Engineering Services (formerly eServ) along with the M&A trend in engineering
October 25, 2014IBM shares took a beating in the stock market recently when it abandoned a 2015 EPS goal of $20 set 5 years back by the previous CEO. Yet we believe the course
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