Explore our latest research, analysis, and thought leadership.
November 05, 2015HfS recently published the Salesforce Services Blueprint, in which we outlined market trends and profiled thirteen of the leading service providers. Here we the
November 05, 2015This is the first part in a series of three soundbites focused on the evolution of Maintenance, Repair and Operations (MRO) outsourcing in the As-a-Service
November 03, 2015IBM is in the Winner’s Circle of the Blueprint on IoT Services from their portfolio of IoT tools & platforms and end-to-end managed services. The acquisition
October 30, 2015Contrary to popular belief, there are increasing opportunities for service providers in the Software-As-a-Service market. Those who can make their services and
October 30, 2015Discussions on Digital Transformation and digital disruptors are everywhere. Yet there is scant debate how these new environments need to be governed and
October 28, 2015The forthcoming HfS Pharmaceutical BPS Blueprint will highlight how service providers are helping pharma companies effectively align talent and technology in a
October 27, 2015This PoV analyzes the location moves of 50 service providers, 34 captives and 67 ER&D centers in the last quarter.
October 27, 2015Despite great progress over the past few years, the overall cyber security market is far from mature and needs a general resetting of expectations between and
October 27, 2015Changes in healthcare provide a catalyst for changing the nature of (out)sourcing relationships as well. Here's an example of how Sutherland changed from to a
October 22, 2015The 2015 Salesforce Services HfS Blueprint covers the role and capabilities of 22 service providers in Planning, Implementation, Management Operation and
October 22, 2015AWS and Accenture announced the formation of a new business group aimed at helping clients move their business to the cloud.
October 21, 2015HfS recently attended the Amazon Web Services (AWS) re:invent conference. We examine at the impact cloud and AWS are having on enterprise IT.
October 19, 2015HfS welcomes greater automation transparency and sees this as the coming wave, as service providers increase the deployment of “bots” across the full
October 16, 2015While we see progress in TCS establishing itself as a digital consulting partner, a roadmap for TCS’ bread and butter business seemed to be missing from its
October 16, 2015The 2015 Trust-as-a-Service HfS Blueprint covers providers, trends, and maturity models transforming enterprise-wide, consumer-driven Digital Trust and Managed
October 14, 2015The theft of over 5 million fingerprints from the Office of Personnel Management highlights the case for a hands-on approach to integrating physical and logical
October 14, 2015An initial assessment of our research that we will share through a forthcoming study unveils that a number of sourcing service providers are on the path to how
October 12, 2015Ambitious enterprises need an automation strategy, and their leaders need service providers that are prepared to work with them to execute one, which means some
October 09, 2015Service providers have worked on data management and research for KYC and AML for a number of years. What strikes HfS Research as interesting is the nature of
October 09, 2015HCL recently highlighted its approach to "connecting dots" in the health care and life sciences ecosystem including solutions using digital technologies and its
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