Explore our latest research, analysis, and thought leadership.
October 08, 2015Findings from a survey of 482 stakeholders in the global services industry.
October 06, 2015This PoV analyzes the 45 deals announced in September for the key lessons to be learned and for their alignment to recent HfS research.
October 05, 2015The traditional approach to security maturity has given way to a new model that leverages both corporate behavior and emerging technology to shape the future of
October 05, 2015It is increasingly difficult to deliver all of the components of a world class end to end service on your own--EVRY leverages IBM Cloud to deliver services.
October 02, 2015The IT services competitive landscape is increasingly multi-tiered with traditional technology services companies, India-heritage providers and now the pure
October 01, 2015At the 10th anniversary of Workday's founding, a reflection on the market and Workday's place in it. Now on its 25th major release, Workday is arguably the in
October 01, 2015The 2015 HfS IoT Services Blueprint Report covers current trends and forward-looking market activity, and analysis of 18 service providers addressing the of
September 30, 2015ADP Marketplace is the new doorway to data, insight and integration through APIs and applications. Is ADP is betting that data and the ability to secure it and
September 29, 2015HfS examines the strategic changes IBM has made to its GTS business.
September 25, 2015HfS recently caught up with IBM's Dr. Dorai to get some insight on the concept of "actionable insight" and its importance in bringing enterprises into the
September 25, 2015We share our thoughts on the raw truth of Intelligent Automation at NASSCOM BPM Summit 2015.
September 24, 2015At a recent analyst briefing IBM explained how dynamic automation would be leveraged in delivering services to clients. The narrative of dynamic automation is
September 23, 2015HfS Research suggests that the Ideals of the As-a-Service Economy provide a fresh opportunity for utilities to optimize their cost to serve.
September 23, 2015All hail the rise of the Digital Transformer, a new breed of board-savvy, change-driven leader, charged with transforming enterprise-wide risk management, and
September 22, 2015How roles, consortiums, breaking down silos, top down leadership and shared strategy are changing the corporate culture and making global shared services for
September 21, 2015A follow on to our previous soundbite leading into Dreamforce '15 and what we are looking for, this time we capture some of the key things we found at this
September 20, 2015HfS views the acquisition of Cloud Sherpas by Accenture, announced at Dreamforce '15, to be strategically sound for both offensive and defensive reasons and to
September 18, 2015The testing community needs to find its voice about being integrated into evolving organizational principles such as SSC and GBS or provide a distinctive and to
September 18, 2015HCL, Infosys and Wipro announced IT and digital service alliances with large sports enterprises in September 2015. Central to the deals are digital services, to
September 17, 2015Sourcing providers increasingly tap into the specialty expertise of consumer health engagement players to gain more insight and connection with consumers and of
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