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April 30, 2014This document examines IBM's Q1 2014 results.
April 29, 2014Genpact's acquisition of Pharmalink Consulting brings them into an emerging potentially multi-billion market for BPO.
April 25, 2014Introducing the first table of service providers in the Robotic Process League (RPL) based on the early development of this market as strategies get defined,
April 25, 2014With its TradeEdge platform, Infosys is moving from cost-focus to value creation, and is impacting the digital roadmap of its consumer goods clients by sales,
April 25, 2014Today's traditional Indian majors are on safe ground for another 2 to 3 years before major disruptive changes come to the provision of services.
April 17, 2014A third way of bringing robotic process automation deployment to the enterprise is emerging. Robotics as a service is being brought to business processes by an
April 16, 2014Attendees at the SIG 2014 Global Sourcing Summit were talking more about models of progressive sourcing and orienting job roles to internal business needs than
April 16, 2014In this report, we examine the state of insurance innovation, highlighting key success factors and opportunities for buyers and service providers.
April 14, 2014An exclusive HfS interview with Marc Strohlein, founder of Agile Business Logic, who explores why every enterprise should embrace digital transformation and
April 11, 2014This document provides HfS top 10 IT Services Provider List in 2013.
April 10, 2014Ironshore, a rapidly growing US specialty commercial P&C insurance company, has redefined itself and is now executing on its future target operating model in a
April 08, 2014The Moneyball analogy “Never use payroll as an excuse” is spot on with increasing workforce regulatory issues at play.
April 08, 2014This document examines the leading IT and business service providers revenue growth in Q4 2013.
April 07, 2014Slides from the April 7 2014 HfS webinar.
April 03, 2014This document examines Accenture's Q1 2014 (calendar) results.
April 02, 2014This report explores how two recent acquisitions by KPMG help to force clarity around this emerging opportunity while changing the landscape of delivery along
April 01, 2014This document examines Capgemini's Q4 2013 results. What follows is the analysis of Capgemini's key financial data.
March 26, 2014Part 1 of a 3-part series discussing why tools are required for Progressive governance. Highlights key industry trends, associated governance challenges, and
March 24, 2014We analyze our analytics Blueprint buyer respondents’ experiences to understand performance gaps and missed opportunities. These act as guidance for buyers to
March 20, 2014Aegis's recent acquisition of Symphony BPO shows that in the world of customer experience management (CEM) competitiveness is still very much driven by scale.
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