Research & Insights

Explore our latest research, analysis, and thought leadership.

New from HFS

Highlight Report

Modularity can optimize core admin functions and deliver better outcomes

CAP platforms shift from monolithic to modular, like Infosys Helix, helping payers modernize, mitigate risks, and address key challenges.

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Point of View

The silent saboteurs: Internal departments of “no” are crippling your company

Hell hath no fury like departments of half-checked-out corporate bureaucrats colluding to strangle all projects from getting done.

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Point of View

Understanding Project 2025’s implications for the telecommunications and technology industry

The sweeping impacts Project 2025 will have on the telecommunications industry.

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Point of View

The nearshore advantage in the age of technology arbitrage

Nearshoring brings advantages to IT services by offering experienced talent in local time zones to drive business outcomes.

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Highlight Report

Innovation success or failure always comes back to outcome-driven collaboration

Despite a dominant AI narrative in 2024, it’s collaboration that always stands out in positive outcomes.

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Point of View

Banks must shed their bad debts to win the modernization battle and achieve the OneOffice vision

Accumulating various forms of debt is a silent obstacle to deeper modernization and OneOffice goal.

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Data Viewpoint

Build a ‘data spine’ to succeed in your AADA Quadfecta endeavors

AADA Quadfecta success hinges on modernizing fragmented data, adopting dynamic ecosystems, and upskilling for data-driven outcomes.

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Point of View

Data ecosystems: Simplifying enterprise complexity and driving value in a converging market

The future isn’t simply competition—it’s convergence; the market is rapidly moving toward end-to-end data platforms.

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Highlight Report

Ukrainian businesses at COP29 prove the positive outcomes of sustainability

I was privileged to chair a discussion at the Ukrainian Pavilion at COP29.

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Highlight Report

Empowering CPOs through EY’s strategic solutions for procurement, tax, and sustainability

EY empowers CPOs with innovative procurement, tax, and sustainability solutions, driving efficiency and maximizing business value.

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Highlight Report

LTTS enhances product engineering capabilities with Intelliswift acquisition

L&T Technology Services’ acquisition of Intelliswift will enable enterprises to benefit from its enhanced capabilities.

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Point of View

Chemical industry’s multi-pronged approach to mitigate supply chain risks

Chemical companies are combining strategic business decisions such as rethinking logistics networks and investing in technologies such as digital twins to the

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Data Viewpoint

THL leaders seek strategic enablers for a customer-centric, resilient, and sustainable future

Top priorities for THL firms include new business models, ESP and data.

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Point of View

UK&I leaders say GenAI success depends on the balance between risk and reward

HFS and Cognizant hosted senior executives for a Roundtable in London to discuss if UK&I firms are being bold enough with GenAI.

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Point of View

Business services are shifting: From cost-cutting to AI-driven value

From savings to AI-driven value: Business services evolves with agentic AI solutions, reshaping automation and talent strategies.

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Point of View

Low business engagement with COP29 risks a lost year; sustainability needs positive lobbying

The world can’t wait until COP30. But many are, including in the private sector.

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Highlight Report

Understand your organization’s work labyrinth to become better leaders

Technology and organizational strategies are inexplicitly conjured under the technology of Soroco’s Scout.

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Challenger Series

HFS Challenger: Chazey Partners

Chazey Partners leverages a practitioner-led approach to deliver high-impact, cost-effective results to enterprises.

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Highlight Report

Writer’s self-learning LLM highlights new emphasis on cutting the costs of enterprise AI

LLMs that learn and adapt could evolve dynamically alongside the businesses they support.

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Point of View

Breaking the F&A gridlock: Finance leaders confront automation challenges

CFOs should drive touchless finance by addressing gridlocks with system upgrades, silo integration, and IT collaboration.

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