Explore our latest research, analysis, and thought leadership.
September 30, 2014IPsoft's release of Amelia, an artificial intelligence platform for business processes brings a new dynamic and capability to the BPO marketplace.
September 30, 2014Big results demand big bets and this year’s Volvo Ocean Race is no exception. An all-female team will face grueling conditions but with help from Accenture a
September 26, 2014More work is being done for organizations today by people that are not on the actual payroll. Companies need to develop strategic workforce plans and workforce
September 26, 2014This paper addresses how VMO and outsourcing governance groups should interact with each other, and provides a number of specific recommendations how the two
September 26, 2014TCS recently closed down its near-shore center in Casablanca, Morocco. This PoV attempts to analyze this event and its implications on the strategy of service
September 25, 2014Carey International, a global provider of chauffeured services, appeared to face disruption from the likes of ride sharing services such as Uber. This report
September 23, 2014HfS attended and presented at the NASSCOM BPM Strategy Summit 2014 held in Bangalore and identified a number of topics that came up throughout the Summit which
September 19, 2014Apple’s recently unveiled Pay is set to disrupt the entire retail payment market. Along the way, it provides valuable lessons for anyone looking to corral to
September 19, 2014Last month IBM announced a new Global Business Services (GBS) Talent and Change practice. Since HfS watches GBS and the employee experience very closely, we its
September 16, 2014Cognizant's $2.7 Billion purchase of healthcare solutions company Trizetto is not only the largest acquisition by an Indian service provider but changes the in
September 16, 2014The findings of our survey - the largest annual quantitative research study on services and outsourcing, conducted in June 2014.
September 09, 2014This paper analyzes the 35 outsourcing deals announced in August 2014.
September 08, 2014This is a story about how two of the top five India-centric IT service providers penetrated one of their top accounts ($250M+).
September 08, 2014Slides from the September 4, 2014 HfS webinar.
September 03, 2014This Blueprint assesses the capabilities of providers of SAP Services along the whole SAP Services value chain.
August 28, 2014With up to 50% of ITO buyers in our 2014 State of Outsourcing survey considering churning their current service provider this POV looks at just how 20 of those
August 28, 2014This POV discusses the top three reasons why innovation doesn't occur in most outsourcing relationships. Despite best intentions, organizations that fail to not
August 27, 2014We add new datapoints and perspectives around insurance platform adoption gleaned from analysis of 219 insurance BPO contracts and exhaustive conducted during
August 26, 2014The results from our 2014 State of Outsourcing survey are reshaping the crowd-sourced weightings. We explain the new weightings and look at how an increased on
August 26, 2014Lessons can be learned from the airline industry as Talent Acquisition Service leaders travel to compete for global business and inspire and motivate their to
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