Explore our latest research, analysis, and thought leadership.
August 15, 2012In this RAPIDInsight, HfS Research examines the specific challenges facing brokerage companies and how these firms are leveraging outsourcing service providers
August 13, 2012Enterprise buyers of business process outsourcing, IT outsourcing, and cloud services have a new security bogeyman to worry about, the so-called Advanced Threat
August 10, 2012By working with Centro, a mid-size ad agency was able to master digital media operations and offer comprehensive solutions to their clients, gaining >50% and -
July 21, 2012On July 21, Dodd-Frank turns two. HfS takes a look at what has been accomplished in the two years and the impacts that Dodd-Frank is having on the financial
July 19, 2012Multiple provider governance should deliver three things: that your providers are aligned to the business, that flawless service delivery marshals them together
July 13, 2012A recent HfS study of 65 major financial services organizations shows they are finally emerging from a dark chapter, thinking about new ways to maximize returns
July 09, 2012In recent months a debate has arisen around the utility of the term “outsourcing”: is that one word sufficient, or appropriate, to describe the plethora of
July 05, 2012HfS Research has assembled important contract negotiation strategies, from how to assess your company’s clout and fit with prospective providers to what you
June 27, 2012Expert buyers gathered for the HfS Sourcing Blueprint Sessions collectively authored this Blueprint report with insight from recent HfS research, input from 41
June 22, 2012Despite the obvious value, many firms limit the scope of shared services, BPO and broader global business services programs. In most cases, two-thirds of work
June 22, 2012Our new research takes a close look at middle and back office challenges faced by carriers today and the steps taken by service providers to address them.
June 22, 2012This case study identifies the five ways to weave security into BPO provider selection and management, based on our recent conversation with a large enterprise
June 22, 2012Retailers are using analytics across seven key areas of their value chain - customer behavior, operational efficiencies, loyalty programs, marketing, employee
June 21, 2012In partnership with ProcureCon, HfS Research analyzed over 100 procurement leaders' perspectives on procurement outsourcing. This quantitative report presents
June 17, 2012We outline the six major findings from the HfS Research-PwC survey titled “The Future of Global Business Services”, to identify the drivers and results of
June 16, 2012What are the sole sourced and advised trends for Finance and Accounting BPO engagements over the last 12 months? Are buyers engaging advisors more or less than
June 10, 2012HfS Research's May 17th webcast brought six of the most influential IT and business services savants together for a debate on the future of the sourcing and
June 10, 2012An executive summary of the Feb-Mar 2012 HfS Research-PwC survey, The Future of Global Business Services, identifying the drivers and results of organizational
May 31, 2012HfS Research concludes that virtualization technologies are now mainstream, private clouds are the number one investment area for virtualization technologies be
May 23, 2012HfS Research offers an analysis of the challenges of managing e-discovery in the cloud, and offers some best practices for mitigating the associated legal risk
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