Research & Insights

Explore our latest research, analysis, and thought leadership.

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Point of View

Peoplefluent: Well Versed in the Extended Enterprise

Peoplefluent has a new sales veteran CEO, major backing from Bedford Funding, and unique extended enterprise social talent management and compliance that poise

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Point of View

Counting on Collaboration for Outsourcing Success

This case study looks at the secrets behind Capgemini and International Paper's successful and long term BPO relationship.

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Point of View

WNS Q3: Returning To Market Growth

Q2 2014 continues WNS's momentum behind a return to growth.

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Point of View

Genpact’s Pankaj Kulshreshtha on Analytics

We present the key highlights of our conversation with Pankaj Kulshreshtha, Business Leader for analytics at Genpact.

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Point of View

IBM Q3: Upward Growth Trajectory for GBS Continues

This document examines IBM's Q3 2013 (calendar) results.

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Point of View

TCS Q3: Remains the One to Watch

This document examines TCS' Q3 2013 (calendar) results.

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Point of View

Supplier Watch: Infosys

This document examines Infosys Fiscal Q2 (Q3 2013 calendar) results.

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Point of View

When In-Memory Matters

How important are In-Memory databases to database buyers and service providers?

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Point of View

Framing a Constitution for Robotistan

The interest in and demand for robotic automation is growing quickly. One year after our initial study we look at how it has progressed and the areas of in all

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Point of View

Announcing the HfS Governance Academy

Slides from our October 7, 2013 webinar.

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Point of View

SumTotal Systems: More Than Its Parts

SumTotal Systems is transforming into a workforce-enablement platform play that promises unique, employee-relevant support.

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Point of View

Accenture Procures Procurement’s Hottest Property: Procurian

HfS's perspective on the market shifting acquisition of sourcing specialist Procurian by market leader Accenture.

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Point of View

The Disruptive BPO Industry Forecast

This document exams four important and fast moving disruptive markets that get lost within the monolith of BPO.

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Point of View

Supplier Watch: Accenture

This document examines Accenture's Fiscal Q4 (Q3 2013 calendar) results.

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Point of View

XChanging Makes a Market in Procurement Outsourcing

Xchanging brings a technology focus to its core Procurement Outsourcing offering with the acquisition of MarketMaker4.

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Point of View

The Future of Social Business Is Already Here

This RapidInsight explores the adoption of social platforms and tools across the enterprise via an interview with Dion Hinchcliffe a leading practitioner in the

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Point of View

Oracle Goes Proactive

Oracle's stepped up product innovation gives customers and service providers new opportunities.

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Point of View

Can a Computer Make you Coffee?

IBM, a leading developer of cognitive computing technologies is continuing to evolve IBM Watson by enabling it to enter into the self service segment of CEM and

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Point of View

Can Salesforce and Workday’s Hook-Up Genuinely Hurt SAP and Oracle?

With $250 billion a year being plowed into integrating and managing SAP and Oracle, the SaaS upstarts face a massive task to integrate multiple cloud apps to

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Point of View

Blame it on Sao Paulo

Why Accenture’s Entry Into The Brazilian Mortgage Processing Market Could Transform the Global Credit Services Industry.

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