Explore our latest research, analysis, and thought leadership.
September 20, 2024HFS Hot Tech vendor Roots Automation has landed a $22.2 million boost to help insurers close their $100 billion data gap.
September 18, 2024The outcomes delivered by 6 of US’s largest healthcare companies are terrible and they need to account for it.
September 16, 2024The term "supply chain" is a misnomer that no longer reflects the multi-tiered and interconnected reality of 2024 supply networks.
September 16, 2024AI adoption risks employee discontent. Cognizant balances efficiency and experience using design, AI, and data.
September 12, 2024GenAI enhances jobs; agentic AI may replace them. Agentic AI autonomously handles complex tasks, threatening roles and software.
September 12, 2024Learn from the automation journey of C TWO client BNP Paribas.
September 12, 2024The quadruple aim of care improves health outcomes, reduces costs, enhances patient experience, and addresses equity.
September 12, 2024CFOs spend a quarter of their time on RCM—better outsourced—none on care innovation.
September 11, 2024Elevate GBS: Transition from cost-cutting to AI-driven KPOs. Foster growth, innovation, and strategic value for lasting impact.
September 11, 2024Klarity: HFS Hot Tech for AI-driven document automation in finance & compliance, boosting efficiency.
September 10, 2024Xerox is overcoming dramatic business model changes with the help of the TCS business-in-a-box model.
September 10, 2024Fisent specializes in automating complex, repetitive tasks within enterprises with applied generative AI (GenAI) process automation.
September 02, 2024Discover the enterprise benefits of focused and specialized AI that gets things done - small action models.
August 30, 2024HFS’ 2024 Pulse data and state-of-the-market summary for Travel, Hospitality and Logistics are here!
August 28, 2024Quality assurance is at a crossroads as it must support the new complexities of cloud-native transformation and AI.
August 26, 2024The ‘Future of Retail’ framework professes a customer-oriented paradigm enabled by tech.
August 26, 2024HFS Research's overview of the OneEcosystem Governance process.
August 23, 2024To create sustainable value from M&As, financial services firms must adopt an integrated end-to-end approach.
August 22, 2024Accenture's acquisition of ANSR deepens India's GCC growth, blending innovation with operational agility for enterprises.
August 21, 2024Attrition rates in global IT and business services declining, prompting firms to focus on upskilling, engagement, and retention.
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