Research & Insights

Explore our latest research, analysis, and thought leadership.

New from HFS

Highlight Report

HCLTech helps Banco do Brasil re-invent customer-centricity in the cloud

Banco do Brasil embarked on a customer-experience-led digital transformation with HCLTech to meet customers’ increasing demands.

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Point of View

Is your process intelligence tech rising to meet the challenges of enterprise scale and complexity?

KYP.ai’s Productivity 360 tackles core challenges enterprises face regarding process visibility and performance.

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Point of View

The HFS definition of enterprise AI

Our snackable AI glossary adds to your understanding of what stands behind the new tech shorthand you need to know.

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Hot Tech

Hot Tech Digest—January 2024

From Adept and Cohere to Rabbit and Roots

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Challenger Series

HFS Challenger: SoftwareOne

Tackling the digital dichotomy through self-funded innovation.

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Highlight Report

Infosys’ Responsible AI cuts the fears holding the C-suite back

If you want a piece of the AI action, get some help to overcome the fears paralyzing C-suite decision making.

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Highlight Report

iconica adds a cooperative flavor to the ServiceNow ecosystem

Against the market trend of consolidation, iconica aims to scale out a collective of ServiceNow pure plays

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Market Impact Report

Re-energize health consumer engagement and bridge the payer-provider divide with GenAI

Healthcare can leverage GenAI to address the payer-provider disconnect and maximize the value of vertically integrated healthcare enterprises.

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Data Viewpoint

Efficacy of technology deployment is reflected in an often-missed financial metric: revenue per employee

Revenue per employee indicates the efficiency of resource deployment; in a high-tech world, it should be tracking higher.

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Horizons Report

HFS Horizons: Manufacturing Intelligent Operations Services, 2024

Digitalization and modernization have yet to deliver full value for the manufacturing industry.

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Point of View

OptaFi delivers on its creation’s promise: real healthcare cloud

Industry cloud was a marketing narrative putting lipstick on a pig until OptaFi began emulating success at Sentara Healthcare.

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Point of View

It’s time to throw open the cloud’s exit doors

Angst with hyperscaler contracts is high; addressing vendor lock-in issues and making data transition exits seamless will help.

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Challenger Series

HFS Challenger: Innova Solutions

Bringing two decades of acquisitions under one roof with a new focus on digital transformation deals.

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Point of View

Use GenAI to make life easier for your employees and customers

Complexities in our operations are hindering CX + EX.

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Point of View

Unlocking healthcare productivity with AI is now a necessity

The AI continuum offers the opportunity to sustainably and positively impact the triple aim of care; leverage it optimally and boldly.

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Point of View

Leaders are excited by GenAI—but first, they must cross the readiness gap

Enterprise leaders see GenAI’s potential but face a readiness gap. There are several challenges to address.

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Highlight Report

Mphasis initiatives offer the promise of a return to growth

Mphasis' initiatives in AI, BFSI, and digital transformation inspire signs of return to growth after a torrid 2023.

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Point of View

Unleash the superpower of neurodiversity: A strategic imperative for EX

Embrace neurodiversity for innovation and better employee experience. Companies like IBM, EY, and RRD lead the way.

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Highlight Report

Accenture invests in creative agency to strengthen its life sciences capabilities

Accenture's investment in ConcentricLife helps it take the pole position for agency services.

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Point of View

Three waves of GenAI “Hot Tech” power the future of work

HFS' focus on the Hot Tech shaping the future of work spots three waves of start-ups enterprise leaders must learn and embrace.

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