Research & Insights

Explore our latest research, analysis, and thought leadership.

New from HFS

Data Viewpoint

Lack of awareness and skepticism about low-code creates communication barriers between IT and business

Integrating low-code practices requires establishing tailored awareness and training initiatives.

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Data Viewpoint

Sustainability is critical for driving growth and innovation in RCPG—but more investment is required

A shift in consumer buying is reshaping the retail and consumer packaged goods (RCPG) business landscape.

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Highlight Report

A focus on the future helps IBM deliver growth across all segments

IBM’s Q4 results reveal progress across all segments, built on a commitment to innovation and meeting customers’ needs.

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Point of View

GenAI could destroy the value of proprietary data

Emerging generative AI (GenAI) capabilities threaten the value of proprietary data. What does this mean for your data strategy?

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Highlight Report

Infosys makes bold move acquiring InSemi to bring “chip design as a service” to customers

Infosys acquires InSemi to bring semiconductor design services to industry, IoT, and GenAI solutions that drive business outcomes.

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Highlight Report

Mphasis amps AI-driven fincrime compliance capabilities with unique WorkFusion partnership

Mphasis and WorkFusion have inked a unique partnership that can bring AI benefits to BFSI enterprises.

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Highlight Report

Accenture builds on its SAP expertise and launches the supply chain nerve center

The nerve center integrates multiple SAP and third-party systems to connect end-to-end supply chains.

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Highlight Report

Optum helps independent primary care physicians participate in value-based care

Independent PCPs are core to America’s healthcare and community well-being; supporting them must be a national health priority.

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Point of View

GenAI will require a strong cloud backbone, but chip shortages are proving to be a pain

Faced with a chip shortage and dependency on suppliers, hyperscalers have launched chips of their own.

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Point of View

Unlocking the transformative future of managed services

Managed services must move beyond legacy labor arbitrage and embrace innovative outcome-based models to unlock new sources of value.

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Data Viewpoint

Low-code enables competitive differentiation by accelerating go-to-market capabilities

Businesses embracing low-code development can outperform reluctant counterparts stuck in old development models.

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Data Viewpoint

New skill set emerges for successful GenAI use

Problem solving, adaptability, and critical thinking are the most essential skills that GenAI pioneers feel workers are lacking.

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Market Analysis

Competitive Intelligence from December 2023

In this month’s CI report, we’ll cover technology and sustainability.

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Point of View

GenAI can put price transparency on steroids and make it actionable for all stakeholders

Healthcare enterprises can leverage GenAI and price data exposed by transparency rules to impact the triple aim of care.

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Highlight Report

Connect GenAI with your data better through process intelligence

HFS CEO Phil Fersht connects with Celonis Co-CEO Alex Rinke to explore the link between GenAI and process intelligence.

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Data Viewpoint

Q3 2023: The “fastest five” service providers’ revenue growth is normalizing, but it continues to

Mid-tier service providers continue to beat the market average revenue growth despite challenging macroeconomic conditions.

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Point of View

Capgemini strengthens its supply chain proposition via the Kuehne+Nagel alliance

The collaboration integrates supply chain planning, data, procurement, and order fulfillment with logistics management capabilities.

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Horizons Report

HFS Horizons: The Best Service Providers for Asset and Wealth Management, 2024

This report assesses how well service providers are helping their asset and wealth management clients embrace innovation and realize value across three distinct

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Highlight Report

BlackLine’s focus on data fundamentals will set you up for GenAI success

BlackLine is focused on closing the data gap to establish the right foundation for GenAI.

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Highlight Report

ServiceNow snaps up UltimateSuite to bake task mining into its offerings

ServiceNow’s UltimateSuite acquisition offers a new level of insight. Enterprises, beware of integration-related teething issues.

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