Research & Insights

Explore our latest research, analysis, and thought leadership.

New from HFS

Highlight Report

IBM collaborates with the City of Copenhagen to balance the energy system

IBM and Denmark's largest energy company partnered to develop a demand-side flexibility solution for Copenhagen to balance renewable energy sources.

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Point of View

Reducing care costs will not translate to lower prices

The idea that cost reductions related to operations, administration, drugs, etc. will decrease the overall cost of care is false.

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Highlight Report

Healthcare enterprises must focus on specialty-based RCM to improve outcomes

Financial pressures on health systems and hospitals are accelerating their adoption of AI-enabled offshoring that has come of age.

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Highlight Report

Unit4 aims to improve the ERP experience with a new customer success model

Unit4 provides an example other vendors can follow to make it easier for customers to get more from their ERP software sooner.

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Point of View

Managing with blinders on: From outdated spend cubes to intelligent insights

Today’s leaders must shift from simply focusing on spend analysis to advanced intelligence solutions that aggregate more data.

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Highlight Report

Operationalized innovation as a strategic lever to tackle the Digital Dichotomy

Infosys is progressing from internal trend scouting to externalizing innovation.

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Highlight Report

Is the afterlife of RPA agentic, as UiPath suggests?

UiPath is evolving its narrative from RPA to integrated automatoin platform to agentic automation

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Data Viewpoint

Healthcare providers use third-party expertise to enhance cloud and cybersecurity

The HFS HCP Horizons study highlights the increasing reliance on service providers for cloud needs and cybersecurity.

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Point of View

New beginning for global business services value generation

How new-gen leaders in GBS are pulling away from the pack.

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Point of View

DEI is at a crossroads—facing death or revitalization

DEI is at a crossroads—organizations must either revitalize their efforts or risk abandoning these essential values entirely.

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Point of View

Karnataka’s draft reservation bill—a threat to Bangalore’s tech hub status—is on hold

The new labor draft bill in the Indian state of Karnataka, currently on hold, could impact IT investments.

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Point of View

Infusing GenAI into insurance

We outline the GenAI opportunities that HFS believes will have the greatest impact on the insurance industry.

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Point of View

Health systems must strategically align partnerships to address key challenges

There is a major misalignment between healthcare provider priorities and what they seek sourcing for and needs to be addressed urgently.

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Point of View

Enterprise voices: Make Responsible AI your foundation for GenAI growth

Responsible AI holds the key to GenAI growth. But only one in 10 firms has a Responsible AI policy in place.

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Highlight Report

Enterprises focused on clearing their debts are poised to scale with GenAI

Enterprises looking to scale GenAI need to address their debts, utilise COEs and address sustainability and liability.

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Point of View

New tech is disrupting how enterprises consume services

New tech firms are applying AI and GenAI to rip up the way services get done.

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Highlight Report

Key Takeaways from the HFS Spring Summit—The Great Enterprise Disruption

HFS Research took New York by storm in May 2024 with our latest and greatest Horizons Summit event.

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Market Impact Report

Don’t drown in data debt; champion your Data First culture

If data is so precious, why are we failing to make meaningful progress?

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Point of View

The big themes facing the technology, media, and telecoms industry

The TMT landscape demands navigating new opportunities and challenges. Success hinges on two pillars: innovation and optimization.

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Market Vision Paper

Navigating the labyrinth: Neo Tangent’s blueprint for collaborative supply chains

The future of supply chains pivots on customer-focused solutions, vendor collaboration, and shared business goals.

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