Research & Insights

Explore our latest research, analysis, and thought leadership.

New from HFS

Highlight Report

Hexaware maps out how payment providers can keep up with customers

Consumer expectations and emerging technologies are driving a rapid evolution in payments and demanding payment providers to modernize.

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Horizons Report

HFS Horizons: ServiceNow Services, 2023

ServiceNow is no longer a capability discussion, rather the ecosystem is pivoting to transformation.

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Highlight Report

Enriching employee experience is crucial to sail through the talent crisis

Without purpose and empathy, old-school management will be left behind.

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Market Analysis

The 2023 BFSI research agenda

Here's what HFS has in store for BFSI industry coverage in 2023.

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Highlight Report

Accenture embeds science to power its pharma offerings with Bionest

Accenture’s recent acquisition of Bionest brings niche skills that will help pharma develop strategies for complex treatments.

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Highlight Report

EY’s ChatGPT-infused payroll managed services target low-cost EX gains

EY unleashes Microsoft Azure based OpenAI on its managed services for payroll

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Highlight Report

Infosys’ ties with ServiceNow offer confidence for firms in transformation

Large organizational transformations demand reliable partnerships between an enterprise's technology, and services providers.

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Highlight Report

Banks are quietly moving from Hitachi Vantara technology to services

Banks see value in Hitachi's services in helping with their digital transformation journey it just needs to market itself better.

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Highlight Report

Industrial clusters are a step toward the critical mass sustainability needs

Accenture has made industrial clusters a cornerstone of its sustainability and energy transition efforts.

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Market Impact Report

The payment providers’ playbook for practical, innovation-led transformation

HFS Research, in partnership with Infosys, surveyed 150 payment providers across North America and Europe.

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Highlight Report

Capgemini helps banks complement, componentize, and extend core banking capabilities

Core banking modernization no longer exclusively means rip and replace; it increasingly means componentize, complement, and extend.

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Data Viewpoint

When banks evaluate service providers, they should evaluate their ecosystem partners, too

Banks should consider the value service providers deliver via ecosystems to benefit from their execution & innovation capabilities.

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Highlight Report

Accenture rises to unique challenges of platform businesses

Platform businesses have become an irresistible customer segment for IT and business process services (BPS) providers.

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Highlight Report

ServiceNow pure-play Thirdera invests for global scale

Clients tend to work with ServiceNow pure-plays because “they are not GSIs”.

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Horizons Report

HFS Horizons: Digital Marketing and Sales Service Providers, 2023

The report evaluates the leading service providers in Digital Marketing and Sales services​.

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Hot Tech

HFS OneEcosystem Hot Vendor: SISA

HFS designated SISA an HFS Hot Vendor because of its deep understanding of the payments industry and forensics-driven MDR platform.

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Market Impact Report

The ecosystem imperative: How to create new sources of value in BFS enterprises

A fresh new study that examines how financial services firms strive for new forms of value through innovation and ecosystems.

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Highlight Report

BlackLine wants to be the financial controllers’ process orchestrator

BlackLine is charting a broader vision of operational financial management and starting to deliver on it with Accounting Studio.

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Point of View

NFTs are more than Bored Apes—and they could play a role in your organization

Enterprises of all shapes and sizes should look beyond consumer hype and endeavor to understand NFTs.

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Highlight Report

HCLTech’s Metafinity combines tech with industry knowhow to speed metaverse outcomes

Here comes HCLTech with the launch of a customer-proven platform to help enterprises succeed in the new paradigm of the metaverse.

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