Research & Insights

Explore our latest research, analysis, and thought leadership.

New from HFS

Highlight Report

Reduce risk and build cloud-native program resilience with collaborative automation

A more effective collaboration between IT Operations teams and automation can reduce the risks of cloud-native transformations

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Data Viewpoint

Demand is soaring across the sustainability services value chain​

Sustainability is embedding itself throughout systems, organization, and the services sector

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Point of View

Medtronic automates lifecycle management to expand patient engagement

Automated lifecycle management will enhance patient engagement, enabling efficient operations and greater cost savings.

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Point of View

CMOs and CX leaders must fight for metaverse investment or face the boot

Putting together your 2023 marketing plans without including the metaverse may be a one-way ticket to your rapid exit.

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Point of View

CX and EX an “infinite loop” for driving value as uncertainty looms

Enterprise leaders at a recent HFS roundtable supported by Uniphore shared insight on reimagining CX in an uncertain world.

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Data Viewpoint

A connected energy and utilities industry beckons—so connect up your technology plans

Investment in IoT technology tops the energy and utilities industry radars going into 2023

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Market Impact Report

Ukrainian agribusiness shows sustainability can win—even in a war

Kernel’s example is a stark reminder for leaders in all industries to not flinch on sustainability at the first inconvenience

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Highlight Report

Transformation-weary leaders need best-practice platforms to weather economic storms

Weary and worried enterprise leaders need help to overcome transformation fatigue as they tackle the economic headwinds of 2023.

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Market Analysis

HFS Super Seven Services Employers in 2022

Which of the top 16 IT and business services providers were the best employers in the world?

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Horizons Report

HFS Horizons: Process Intelligence Products, 2023

This report evaluates leading process mining and task mining vendors’ capabilities to help enterprises tackle process debt.

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Point of View

Tech-enabled services are key to realizing healthcare vertical integration value

Healthcare vertical integration will require tech-enabled services to realize value and change the trajectory of the triple aim.

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Point of View

How C-suites can win the war for talent by building authentic futures

In a world of conflict, crisis and downturn, C-suites need to win the talent war by empowering staff to shape the future.

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Data Viewpoint

IT services deals must deliver value and lasting impact else fall under scrutiny

IT services deal renegotiation does not always mean concerns; it might be a preference.

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Highlight Report

Pharmas can accelerate digital transformation with Infosys’ BASE acquisition

BASE acquisition by Infosys has reinforced its capabilities to aid life science to get value from cloud and emerging tech.

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Highlight Report

Apromore deal offers Salesforce customers fast time-to-value

In December 2022, Salesforce led a Series B funding round, which totaled $10.3 million, in process mining specialist Apromore.

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Highlight Report

EY’s global platform roll-out is focused on offering BFSI clients long-term value

The Big Four are expanding to products. HFS looks at EY's Nexus platform expansion and what's in it for BFSI enterprises.

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Highlight Report

Unlock your enterprise-wide information to unleash the power of OneOffice

Content-centric integrated technology can simplify information flows and unleash the potential of OneOffice™.

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Point of View

Get quantum-ready today, or risk a smash-and-grab on your data

Deploying post-quantum cryptography will not be without risks. Enterprises must start developing well-thought-out roadmaps now.

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Market Vision Paper

Publicis Sapient brings its SPEED philosophy to digital business transformation

Unlocking new sources of value through digital innovation: Publicis Sapient’s SPEED vision under CEO Nigel Vaz’s leadership.

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Market Impact Report

Take a holistic, humane approach toward content moderation for brand safety

A real-time content moderation strategy has become a prerequisite for every online platform.

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