Research & Insights

Explore our latest research, analysis, and thought leadership.

New from HFS

Data Viewpoint

Key priorities that business leaders want BPO leaders to focus on

Enterprise leaders are hesitant to outsource their business processes because of constantly changing business environment.

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Point of View

Atos’ Airbus move would be a defensive strategy, not an answer to structural headwinds

What are Atos' strategic options after several unsolicited bids?

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Highlight Report

Can NTT DATA’s acquisition spree springboard the firm as a digital and analytics leader?

NTT Data is acquiring digital and analytics firms in the US to become a well-rounded partner for North American clients.

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Highlight Report

Prepare for a data deluge with the internet of twins

The internet of twins will deliver new operational insights - but only if we adopt new approaches to using such insights at scale.

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Point of View

Strategies for developing the data-led enterprise: Q&A with EXL’s Ankor Rai & Gaurav Iyer

Q&A with Ankor Rai & Gaurav Iyer, senior executives at EXL on what “data-led solutions” mean and how the industry is shifting.

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Point of View

Evolving automation to spur business services for enterprise growth and innovation

How Xerox is leveraging Workato to realize its ambition to create autonomous processes.

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Highlight Report

Virtusa’s Open Innovation Platform helps banks drive innovation with fintechs

Build, buy, and compose is becoming the innovation mantra for BFS firms. Virtusa's OIP helps banks safely include fintechs.

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Highlight Report

‘Launch by NTT DATA’ tackles transformation disconnects

Launch by NTT Data promises to streamline software engineering by delivering digital, data-driven design & experience solutions.

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Highlight Report

Fujitsu’s Web3 platform can unleash OneEcosystem value for partners

Fujitsu is setting up a Web3 platform that can crack one of the toughest challenges of HFS’ new-value generating OneEcosystem™.

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Highlight Report

Mphasis addresses the lack of interoperability that is dangerous to our health

Interoperability is not a data problem, rather human health challenge as systems continue to resist sharing data meaningfully.

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Highlight Report

Self-insured employers are bending the cost of care with Carrum Health

Value-based care in a commercial construct is gaining attention and scale as employers' contract directly with providers.

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Point of View

Redefine cloud strategy to maximize cloud-native transformation value

Enterprise leaders must address a few common challenges to capture full value from their cloud native transformation Investments.

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Data Viewpoint

Metaverse wins for enterprise services spend as caution tightens belts

100% of enterprises say they will up spend on metaverse services over the next two years. Low code also immune from cuts.

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Highlight Report

Wipro adopts the OneOffice™ mindset with its new organizational structure

Wipro’s aspiration to create the OneOffice is commendable, but it is easier said than done.

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Horizons Report

HFS Horizons: Digital Engineering Service Providers, 2023

This report assesses the value 25 service providers convey to their clients for digital engineering services.

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Market Analysis

Leading the energy transition

Using positions of influence to align organizations and systems with the global sustainability context.

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Point of View

Tech Mahindra’s inorganic growth is expanding its insurance portfolio

Acquisitions bring platform capabilities as well as two new insurtechs to Tech Mahindra’s insurance practice

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Point of View

Follow investor money—it’s leading directly to the metaverse

Those suffering metaverse hesitancy should follow the money, prioritizing better EX and CX, and enhanced data with digital twins.

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Highlight Report

Accenture’s investment ecosystem offers enterprises a bridge to the metaverse

Accenture puts $100m where its metaverse mouth is, taking strategic investments in a range of metaverse-enabling tech vendors.

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Data Viewpoint

Enterprise leaders shifting BPO focus from cost savings to better business Outcomes.

Enterprise leaders now recognize the need to expand BPO services to include end-to-end processes and enterprise-wide data flows. 

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