Research & Insights

Explore our latest research, analysis, and thought leadership.

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Point of View

Services firms must embed sustainability in teams, engagements, and ecosystems

Services firms hold an immense opportunity and responsibility for sustainability.

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Highlight Report

AI regulations represent a new “GDPR moment” for HR leaders

New AI regulations in the US and Europe mean HR leaders need to understand how they deploy AI - and quickly.

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Point of View

The next automation frontier is unstructured data

Focusing its automation on AI and unstructured data differentiates Automation Hero from RPA.

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Highlight Report

Capgemini sharpens its tip of the spear with another BFSI consultancy acquisition

BFSI M&A is getting some play with Capgemini after digesting Altran. Its latest is capital markets' focused Quorsus.

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Highlight Report

Capgemini sounds more like a consulting firm – we think other service providers will follow

Service providers are rapidly changing the way they talk and position their capabilities to include management and technology consulting offering a one stop for

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Highlight Report

IBM Consulting can finally articulate its strategy in a sentence

How is the post-Kyndryl reality shaping up for IBM Consulting? HFS sums it up as focus, client depth, and ecosystems.

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Horizons Report

HFS Horizons: Healthcare Payer Service Providers, 2022

This Horizons report shares the forward-looking capabilities that service providers will bring to bear.

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Point of View

DevOps is an excellent example of a OneOffice mindset in action

DevOps is a living and breathing example of the OneOffice mindset. Why it is critical for modern businesses.

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Highlight Report

Data, technology, and people stimulate digital transformation and drive CX

CX leaders realized the importance of balance between data, technology, and people to drive successful CX transformation.

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Highlight Report

Hitachi Vantara doubles down on a data architecture that bridges OT and IT

Hitachi Vantara links OT and IT with Hybrid cloud to deliver data-driven opportunities.

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Market Vision Paper

CSS Corp becomes Movate to emphasize its culture for innovating with customers

The future of services is about unlocking new sources of value with outcomes-focused partnerships.

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Highlight Report

Accenture places Metaverse “core to success for enterprise”—yet investment lags

Accenture names the metaverse one of the five key forces of change every enterprise must harness, but enterprise investment lags.

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Highlight Report

India prioritizing citizen mental health with T-MANAS

On October 10, 2022, World Mental Health Day, the Indian government launched the T-MANAS initiative.

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Highlight Report

IBM Consulting doubles down on hybrid cloud with AWS and Red Hat

IBM Consulting global analyst event underscores the importance of AWS and Red Hat on its growth opportunities.

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Point of View

COP27 was mediocre. That was the worst possible outcome

A disastrous UN summit would have been better.

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Highlight Report

Celosphere 2022: Celonis once again expands the universe of process intelligence

Celonis continues to invest in innovation with its new product lineup. But are customers ready for it?

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Data Viewpoint

Most digital investment in sustainability is “predictably” (sorry) in analytics

No technology has realized its full sustainability potential.

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Point of View

Meet the next-generation BPM industry

BPM industry leaders must be the champions of this change, or else new companies will emerge and unseat them.

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Highlight Report

All eyes are on DXC while it attempts to make history with digital transformation at scale for the Lloyds

At-scale transformation is rare and what makes it even more uncommon is building digital platforms for legacy marketplace.

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Highlight Report

Manufacturing is the next $180 billion metaverse opportunity

The not-so-little secret of the metaverse is that manufacturing can and should be one of its earliest and most lucrative adopters.

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