Research & Insights

Explore our latest research, analysis, and thought leadership.

New from HFS

Point of View

Concentrix acquires PK, but will this be transformative to its CX capability, or yet another fringe

Concentrix recently announced its latest acquisition of global UX/CX design engineering company PK in a significant bid to break into the “design market.

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Point of View

Welcome to OneEcosystem™, where connected Customer, Employee, and Partner Experiences create new of

The OneEcosystem™ takes us beyond the walls of our organizations to collaborate with partners to anticipate customer needs.

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Data Viewpoint

Focus on balancing competing demands for a successful energy transition

Demand is increasing across the energy services value chain: It’s fastest across upstream, refining, and retail and marketing.

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Point of View

The Great Resignation: Can our industry survive the great talent dearth?

Demand for talent at scale continues strongly, but where will we find the talent to deliver as The Great Resignation rages on?

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Data Viewpoint

The BFSI industry gets proactive with its ransomware defense strategy

The BFSI industry putting threat intelligence and containment at the forefront of its ransomware defense strategy.

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Data Viewpoint

You need shared accountability and tailored engagement to foster a cybersecurity culture

Shared accountability and personalized engagement are the two essential ingredients for building a cybersecurity-conscious culture.

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Data Viewpoint

End-to-end management of privileged access is too critical to be left to manual processing

Technology leaders must be on guard as end-to-end management of privileged access is too critical to be left to manual processing

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Data Viewpoint

Many enterprises still at early stages of the OneOffice™ Data Cycle

Service providers reveal the core emerging tech shaping enterprise data and decisions services engagements.

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Highlight Report

qBotica scales up its ecosystem approach to help enterprises build their own automation services

One million dollars doesn’t sound like it goes far amid the noise of the automation services sector. What is qBotica planning?

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Highlight Report

America’s got talent—but you must cast a wider net to crack the digital skills crisis

The battle for the already-skilled will get expensive fast. Explore a broader and more diverse talent pool.

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Highlight Report

HCL launches MVision to help manufacturers adapt, protect, and digitize in the post-pandemic era

We examine how HCL MVision framework enables transformation for its manufacturing clients.

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Point of View

Move beyond tactical RPA and embrace native automation

Take advantage of emerging technology and services to scale the value of collaboration into every process across every function.

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Point of View

Enterprise leaders must demand broader transformation skills from their S/4HANA service providers

S/4H clients are demanding beyond implementation excellence. We brought out few core client expectations for SP consideration.

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Top 10 Report

HFS Top 10: Enterprise Blockchain Services, 2021

An assessment of Enterprise Blockchain Service Providers covering execution, innovation, OneOffice™ alignment, and client feedback.

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Point of View

Add digital fluency to make 2022 the year of business transformation

The rush to implement building blocks of digital transformation is over. Now prioritize people and process change.

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Market Vision Paper

Using simplification to solve complex business problems: The OneWipro Journey

The HFS take on Wipro’s renewed strategy with its new-ish CEO and Managing Director, Thierry Delaporte.

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Point of View

Rhode Island finds Real Value from Blockchain to Streamline Identity Validation

To understand blockchain adoption in the public sector, we connected with Infosys and The State of Rhode Island.

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Data Viewpoint

Security teams want more intelligent automation to alleviate the compliance burden

“Death by compliance” is preventing security teams from improving their practices, and intelligent automation can save the day.

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Data Viewpoint

IT/BPO industry is very much in the midst of a talent crisis due to higher attrition

IT/BPO industry is very much in the midst of talent crisis. Data shows greater resignation and higher attrition seen in Q3 2021.

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Highlight Report

Kyndryl must convince enterprise customers of its relevance post IBM

Can the elephant in the room please be addressed, what will Kyndryl become after its separation from IBM?

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