Research & Insights

Explore our latest research, analysis, and thought leadership.

New from HFS

Point of View

Keep it simple and cost-effective for travel and hospitality clients during times of extreme be ready to

Even before our current pandemic, we knew the travel, hospitality, and logistics (THL) industry was “behind the curve in some investments, notably in legacy

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Point of View

Leverage smart city solutions to fight an outbreak like COVID-19

This PoV will help service providers understand the importance of an integrated smart city solutions portfolio and help them target clients in this space.

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Point of View

If you plan to automate processes with SAP, consider SAP’s evolving intelligent RPA for your toolbox

According to SAP “77% of the world’s transaction revenue touches an SAP system.” So, it’s hardly surprising that SAP is directly facilitating process a

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Point of View

To drive patient-centricity, the life sciences industry needs to stop acting like a B2B industry

Consumer-driven medical devices are taking the industry by storm

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Point of View

Big Pharma Must Invest in Distributed Ledger Technologies to Secure Their Supply Chains

A look at how a few companies have used distributed ledger technology to power better secure distribution practices.

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Point of View

Building collaborative partnerships is key to success in the automotive industry

The automotive industry is one of the most competitive markets, this report examines how forming collaborative partnerships are helping some firm's emerge as

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Point of View

Develop 3D printing services for continuity planning in manufacturing and healthcare supply chains

For BCP in manufacturing, healthcare, and any industry at risk of supply chain disruption, providers must arm themselves with 3D printing capability.

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Point of View

Mortgage innovation cannot stop at the front office! Lenders must beat down back-office process debt to

Mortgage lenders are making strides toward the Digital OneOffice using emerging tech and process optimization—but they need to think bigger than task-specific

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Point of View

Supply chain leaders must address modern slavery to mitigate risk and save millions from forced labor; it

Addressing modern slavery is not just about brand image and mitigating business risk—it’s a moral (and legal) obligation.

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Point of View

F&A BPO buyers must consider the current technology climate and the environment when assessing locations

With so many aspects to consider- technology, politics, talent, environmental constraints, etc.- F&A BPO buyers must take a holistic approach when it comes to

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Point of View

Don’t let your 5G plans go up in flames as COVID-19 and 5G conspiracy theories threaten mobile and

This report examines the impact of the Covid-19 pandemic on 5G investments.

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Top 10 Report

HFS Top 10 Salesforce Services 2020

In the 2020 HFS Salesforce Services Top 10 Report, we analyze the capabilities and vision of eleven service providers.

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Point of View

Service design and design thinking efforts must recognize every end user; the public sector’s digital a

Yes, we all know to consider the end user—just be sure to cover every end user: it’s critical whether you’re in local government or a CMO.

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Point of View

Some vendors are stepping up to the mark by providing free access to home learning tools. Other vendors

IBM/Cisco and TCS are leading the way with free access to their remote access platforms to assist schools with remote learning as families are stuck at home due

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Point of View

Don’t overlook China for manufacturing outsourcing because of COVID-19 supply chain disruption

This PoV acts as guidelines for enterprises making decisions about diversifying their manufacturing operations from China.

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Point of View

Reimagine your manufacturing operations continuity plan in the light of COVID-19

This PoV provides guidelines for both manufacturers and service providers to use for formulating a continuity plan.

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Point of View

The retail and logistics industries must look to AI to prepare their supply chains for the impacts of

The COVID-19 crisis has shocked the retail and logistics sectors, who have been fighting around the clock to ensure that it did not impact day-to-day business

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Point of View

Focus on integrated manufacturing to improve manufacturing operations

We discuss how manufacturers can integrate their operations value chain activities and provide guidelines that manufacturers should follow to implement in their

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Point of View

Leverage blockchain applications to fight COVID-19

In this PoV, we analyze the potential of blockchain to fight COVID-19, including several examples of how it has already helped us fight this pandemic.

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Point of View

COVID-19: Outsourcers must ensure they’re better prepared for the next crisis

Covid-19 took the world, and the outsourcing industry by surprise - in future, business continuity plans must be more far reaching

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