A collection of the latest views from the HFS analyst team on sourcing & procurement.
June 20, 2024HFS envisions procurement as the ‘ecosystem builder’ for the enterprise, not just a cost-focused, back-office function.
May 28, 2025Procurement won’t transform until enterprises fix the disconnects across sourcing, supplier visibility, and talent.
October 28, 2024Procurement faces operational issues, data challenges, and talent gaps, however, leaders can add value with ecosystem partners.
June 07, 2024Tech Mahindra’s advisory arm aims to transform CX and managed services
Point of View
February 06, 2023Enterprise leaders at a recent HFS roundtable supported by Uniphore shared insight on reimagining CX in an uncertain world.
Competitive Intelligence
January 17, 2023A look at how Wipro performed in the HFS Horizons: Sourcing and Procurement Service Providers, 2022.
Competitive Intelligence
January 17, 2023A look at how Capgemini performed in the HFS Horizons: Sourcing and Procurement Service Providers, 2022.
Competitive Intelligence
January 17, 2023A look at how Accelerate performed in the HFS Horizons: Sourcing and Procurement Service Providers, 2022.
Competitive Intelligence
January 17, 2023A look at how TCS performed in the HFS Horizons: Sourcing and Procurement Service Providers, 2022.
Competitive Intelligence
January 17, 2023A look at how IBM performed in the HFS Horizons: Sourcing and Procurement Service Providers, 2022.
Competitive Intelligence
January 17, 2023A look at how Genpact performed in the HFS Horizons: Sourcing and Procurement Service Providers, 2022.
Competitive Intelligence
January 17, 2023A look at how WNS performed in the HFS Horizons: Sourcing and Procurement Service Providers, 2022.
Competitive Intelligence
January 17, 2023A look at how Infosys performed in the HFS Horizons: Sourcing and Procurement Service Providers, 2022.
Competitive Intelligence
January 17, 2023A look at how GEP performed in the HFS Horizons: Sourcing and Procurement Service Providers, 2022.
Market Vision Paper
January 16, 2023Advancing AI technologies are poised to shake up the outsourcing world.
Competitive Intelligence
January 14, 2023A look at how Accenture performed in the HFS Horizons: Sourcing and Procurement Service Providers, 2022.
Competitive Intelligence
January 02, 2023A look at how Genpact performed in the HFS Horizons: Retail and CPG Service Providers, 2023
Horizons Report
December 21, 2022This report is a snapshot of leading procurement service providers' sourcing and procurement services capabilities.
Highlight Report
November 29, 2022CX leaders realized the importance of balance between data, technology, and people to drive successful CX transformation.
Data Viewpoint
November 02, 2022Balance both the physical and virtual worlds for brand experience.
Point of View
October 24, 2022HFS's Melissa goes all in with a Super Sumit panel on how experience is everything!
Point of View
October 05, 2022Creating new digital experiences for employees and customers.
Point of View
September 22, 2022What is the future of procurement’s role in driving new value?
Point of View
September 21, 2022Not only has experience strategy gotten harder to design, but it is also impossible to do in a silo, without ecosystem partners to assist on the journey.
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