A collection of the latest views from the HFS analyst team on sourcing & procurement.
June 20, 2024HFS envisions procurement as the ‘ecosystem builder’ for the enterprise, not just a cost-focused, back-office function.
May 28, 2025Procurement won’t transform until enterprises fix the disconnects across sourcing, supplier visibility, and talent.
October 28, 2024Procurement faces operational issues, data challenges, and talent gaps, however, leaders can add value with ecosystem partners.
June 07, 2024Tech Mahindra’s advisory arm aims to transform CX and managed services
Market Vision Paper
January 16, 2023Advancing AI technologies are poised to shake up the outsourcing world.
Competitive Intelligence
January 14, 2023A look at how Accenture performed in the HFS Horizons: Sourcing and Procurement Service Providers, 2022.
Competitive Intelligence
January 02, 2023A look at how Genpact performed in the HFS Horizons: Retail and CPG Service Providers, 2023
Horizons Report
December 21, 2022This report is a snapshot of leading procurement service providers' sourcing and procurement services capabilities.
Highlight Report
November 29, 2022CX leaders realized the importance of balance between data, technology, and people to drive successful CX transformation.
Data Viewpoint
November 02, 2022Balance both the physical and virtual worlds for brand experience.
Point of View
October 24, 2022HFS's Melissa goes all in with a Super Sumit panel on how experience is everything!
Point of View
October 05, 2022Creating new digital experiences for employees and customers.
Point of View
September 22, 2022What is the future of procurement’s role in driving new value?
Point of View
September 21, 2022Not only has experience strategy gotten harder to design, but it is also impossible to do in a silo, without ecosystem partners to assist on the journey.
Highlight Report
June 03, 2022Perigord is enabling physical + digital experiences for healthcare, life sciences and beyond.
Data Viewpoint
March 31, 2022Enterprises are not only looking for vendor services but a better partnership with greater understanding of their requirements.
Point of View
February 28, 2022Key takeaways from a global roundtable that explored what firms are doing to re-imagine their CX-related processes.
Highlight Report
January 28, 2022Expect a scramble for supply chain capability across consulting, technology, and services firms.
Top 10 Report
January 13, 2022The culmination of the HFS OneOffice Services Top 10 series, ranking the best of the best in digital transformation capabilities.
Point of View
January 06, 2022Concentrix recently announced its latest acquisition of global UX/CX design engineering company PK in a significant bid to break into the “design market.
Highlight Report
December 17, 2021One million dollars doesn’t sound like it goes far amid the noise of the automation services sector. What is qBotica planning?
Highlight Report
December 17, 2021The battle for the already-skilled will get expensive fast. Explore a broader and more diverse talent pool.
Point of View
December 13, 2021Ambitious procurement organizations of the future will act as "ecosystem builders" for the enterprise.
Point of View
December 07, 2021HFS roundtable finds that procurement must use technology to transform processes and find new sources to drive growth.
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