Senior Analyst
Krupa KS is a senior analyst for HFS Research. She supports the firm's research initiatives across several key categories: customer experience, retail and CPG, supply chain, and travel and hospitality. Her responsibilities include IT and business process outsourcing contracts data collection, and analysis of various service lines.
Before joining HFS, Krupa had several years of experience in business research and analysis with Excellence4U Research Services and FutureCorp Consulting. As a member of the market research team, Krupa's responsibilities involved secondary research for company profiling, industry analysis, and competitive analysis. At Excellence4U, she also worked with the technology mapping team that learned about clients' businesses and how products were used by the target audiences, which helped her clients better understand the needs of their customers.
Krupa earned a bachelor’s degree in electrical and electronics engineering from Visvesvaraya Technological University. She loves exploring new places, trekking, and reading novels.
January 17, 2025 Customer experience has become a critical battleground and also a competitive advantage for THL leaders.
January 16, 2025 Anticipated growth of generative AI (GenAI) adoption reflects enterprises’ strategic pivot to leveraging AI for smarter, faster, and more adaptive supply
January 15, 2025 This report assesses how well service providers are helping their Salesforce clients embrace innovation and realize value across three distinct.
January 10, 2025 Companies that align Gen AI projects with realistic expectations and incremental milestones report greater satisfaction levels.
December 13, 2024 Mphasis acquired Silverline in 2023. A year later, we connect with leadership to see if the acquisition is delivering on its promise.
November 26, 2024 Top priorities for THL firms include new business models, ESP and data.
October 22, 2024 HFS’ decision matrix for CPG based on analysis of leading GenAI use cases.
August 30, 2024 HFS’ 2024 Pulse data and state-of-the-market summary for Travel, Hospitality and Logistics are here!
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