The most recent example of front office investment is Infosys’ acquisition of Eishtec, a 1,400-person contact center firm based in Ireland
Sep 10, 2019
How a leading sportswear company partnered to evolve its omnichannel platform from back to front
Jul 30, 2019
Finance and accounting leaders from multiple industries gathered with HFS analysts to discuss their journey to the Finance OneOffice.
TCS is the “Walmart of IT services,” but it needs to reach beyond its comfort IT clients to truly drive the Business 4.0 vision
May 22, 2019
TCS is quietly emerging as the “Walmart of IT services” with the depth and breadth to win and deliver any deal it wants. Its investments in innovation have been critical to this rise but it needs to bring more than IT leaders to the table...
Apr 03, 2019
Why a One Office approach is critical to driving a touch-less personalized customer experience for airlines.
Feb 19, 2019
Avnet’s cognitive assistant ups CX and breaks brand silos by embracing the Digital One Office principles
Feb 19, 2019
Mphasis focused its strategic goals and improved its financial performance in recent years - now it’s time for clients to get more bang for their buck
Learning from the Birds and the Bees: Start Looking at Swarm AI to Harness the Power of Human Insights and Opinions for Your Enterprise
Dec 10, 2018
Swarm AI is helping organizations make complex decisions that require tapping into the collective opinion of large groups of people.
Nov 27, 2018
This report ranks 10 leading providers on their digital change management capabilities.