Create intelligent interactions by using a human-first approach to designing digital associates.
Feb 13, 2020
How five companies are using digital associates to create better experiences for stakeholders
Feb 07, 2020
What you really need to know about “Retail’s Biggest Show”
Feb 04, 2020
Over the past 18 months we have talked at length with enterprise buyers about the trials and tribulations of ServiceNow implementations. One this is at the centre of it all: Talent.
The Ants are different, even compelling, but can they drive a genuine integrated automation proposition for an industry that really needs one?
Feb 04, 2020
2019 was a high-octane year for AntWorks as the firm's leadership laid critical groundwork for 2020, generating a lot of goodwill
Jan 30, 2020
HFS' 2020 RPA Software Product Top 10 evaluates how well 17 RPA software companies are supporting and enabling their clients to scale their automation programs and drive real change.
Jan 07, 2020
Integrated automation can enable a OneOffice experience by breaking down silos across an enterprises’ customers and employees
Dec 10, 2019
How the Greater Toronto Airports Authority is reimagining and modernizing operations to become an experience focused business
Oct 23, 2019
The most recent example of front office investment is Infosys’ acquisition of Eishtec, a 1,400-person contact center firm based in Ireland