Digital OneOffice

Airlines must connect front-to-back offices to achieve customer-centric baggage management

Apr 03, 2019

Why a One Office approach is critical to driving a touch-less personalized customer experience for airlines.

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How the Ask Avnet Cognitive Assistant Became a Critical Part of the Customer Life Cycle

Feb 19, 2019

Avnet’s cognitive assistant ups CX and breaks brand silos by embracing the Digital One Office principles

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Mphasis Clients: Exploit their growth plans to match your OneOffice ambitions

Feb 19, 2019

Mphasis focused its strategic goals and improved its financial performance in recent years - now it’s time for clients to get more bang for their buck

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Learning from the Birds and the Bees: Start Looking at Swarm AI to Harness the Power of Human Insights and Opinions for Your Enterprise

Dec 10, 2018

Swarm AI is helping organizations make complex decisions that require tapping into the collective opinion of large groups of people.

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HFS Top 10 Digital Change Management Providers 2018

Nov 27, 2018

This report ranks 10 leading providers on their digital change management capabilities.

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Get Ahead of Automated Machine Learning (AutoML) to Accelerate Your AI Roadmap

Nov 27, 2018

In this POV, we’ll explore the emergence of Automated Machine Learning (AutoML) which is making it much more feasible to use machine learning algorithms to develop machine learning algorithms.

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The HFS FORA Summit: Cambridge 2018 - The State of Digital Operations

Aug 10, 2018

A record of the key findings from the HFS FORA Summit in Cambridge (July 2–3, 2018)

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FORA Leadership Insights: Steve McCrystal, VP GBS of AstraZeneca

Aug 03, 2018

AstraZeneca is going through a period of rapid growth. Steve McCrystal, the keynote speaker at the recent HFS FORA Summit and the AstraZeneca executive responsible for its new Global Business Services organisation, explains.

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FORA Leadership Insights: The Chip Shop Taking Over Cambridge

Jul 10, 2018

An interview with Tim Pullen, Chief Financial Officer of Arm Limited

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