Digital OneOffice

Enterprises must put humans first when using digital associates to create OneOffice experiences

Feb 14, 2020

Create intelligent interactions by using a human-first approach to designing digital associates.

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Propel your business operations "Straight to Digital" with Digital Associates

Feb 13, 2020

How five companies are using digital associates to create better experiences for stakeholders

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Shun digital complacency and prepare to be an experience-oriented retailer

Feb 07, 2020

What you really need to know about “Retail’s Biggest Show”

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ServiceNow clients have spoken: Providers must sort out talent issues

Feb 04, 2020

Over the past 18 months we have talked at length with enterprise buyers about the trials and tribulations of ServiceNow implementations. One this is at the centre of it all: Talent.

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The Ants are different, even compelling, but can they drive a genuine integrated automation proposition for an industry that really needs one?

Feb 04, 2020

2019 was a high-octane year for AntWorks as the firm's leadership laid critical groundwork for 2020, generating a lot of goodwill

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HFS Top 10 Robotic Process Automation (RPA) Software Products 2020

Jan 30, 2020

HFS' 2020 RPA Software Product Top 10 evaluates how well 17 RPA software companies are supporting and enabling their clients to scale their automation programs and drive real change.

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Drive meaningful customer experiences with equally meaningful employee experiences

Jan 07, 2020

Integrated automation can enable a OneOffice experience by breaking down silos across an enterprises’ customers and employees

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Developing the Hyperconnected Airport for Next-Generation Passenger Experience

Dec 10, 2019

How the Greater Toronto Airports Authority is reimagining and modernizing operations to become an experience focused business

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Infosys BPM acquires Eishtec to bolster its OneOffice offering

Oct 23, 2019

The most recent example of front office investment is Infosys’ acquisition of Eishtec, a 1,400-person contact center firm based in Ireland

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