Leadership needs to pivot at a pace many have never experienced, and only time will tell if organizations can ignite their people to turn the tides.
May 12, 2020
Smart CIOs will balance the requirements of the new with retaining older systems, processes, and tools that still add value.
Retail and CPG firms must meaningfully apply integrated automation initiatives to engage customers in the next normal business environment
May 04, 2020
Mars, Inc shares its response to today’s paradigm shock
Apr 27, 2020
Asynchronous messaging should simplify interactions for both the consumer and the agent.
Apr 20, 2020
Front office services are set to be hardest hit, but providers are leveraging previous investments to rise to the challenge
Apr 17, 2020
Consumer-driven medical devices are taking the industry by storm
Mortgage innovation cannot stop at the front office! Lenders must beat down back-office process debt to achieve the Digital OneOffice.
Apr 16, 2020
Mortgage lenders are making strides toward the Digital OneOffice using emerging tech and process optimization—but they need to think bigger than task-specific change to reap real benefits.
Executives must focus on improving customer journeys – Wipro’s acquisition of Rational Interactions aims to help them do just that
Mar 17, 2020
Will Wipro be the next 'experience agency' to watch?
Mar 02, 2020
HFS recently sat down with three of NICE’s finest to discuss the myths, reality, challenges, and opportunities in RPA and to understand the best route to attaining success, realizing value, and achieving scale.