Digital OneOffice

Use integrated automation to align your employee and customer experiences

Jul 31, 2020

How Sun Life uses RDA to eliminate customer service agents’ mundane work and improve CX

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THE HFS HOT VENDORS REPORT Q2 2020

Jul 07, 2020

We present the HFS Hot Vendors Report for Q2 2020. The HFS Hot Vendors are an exclusive group of emerging players with a differentiated value proposition for the Digital OneOffice.

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Propel your business operations "Straight to Digital" with Digital Associates

Jun 02, 2020

How five companies are using digital associates to create better experiences for stakeholders

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HFS’ Four Phases of Paradigm Shock drives the people-powered organization

May 19, 2020

Leadership needs to pivot at a pace many have never experienced, and only time will tell if organizations can ignite their people to turn the tides.  

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CIOs must balance the new without throwing out the old tools that still add value

May 12, 2020

Smart CIOs will balance the requirements of the new with retaining older systems, processes, and tools that still add value.

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Develop digital customer tools that are seamless for customers and employees

Apr 27, 2020

Asynchronous messaging should simplify interactions for both the consumer and the agent.

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Front-office service providers must leverage smart investments to weather the COVID-19 storm

Apr 20, 2020

Front office services are set to be hardest hit, but providers are leveraging previous investments to rise to the challenge

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To drive patient-centricity, the life sciences industry needs to stop acting like a B2B industry

Apr 17, 2020

Consumer-driven medical devices are taking the industry by storm

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