How Sun Life uses RDA to eliminate customer service agents’ mundane work and improve CX
Jun 02, 2020
How five companies are using digital associates to create better experiences for stakeholders
May 19, 2020
Leadership needs to pivot at a pace many have never experienced, and only time will tell if organizations can ignite their people to turn the tides.
May 12, 2020
Smart CIOs will balance the requirements of the new with retaining older systems, processes, and tools that still add value.
Retail and CPG firms must meaningfully apply integrated automation initiatives to engage customers in the next normal business environment
May 04, 2020
Mars, Inc shares its response to today’s paradigm shock
Apr 27, 2020
Asynchronous messaging should simplify interactions for both the consumer and the agent.
Apr 20, 2020
Front office services are set to be hardest hit, but providers are leveraging previous investments to rise to the challenge
Apr 17, 2020
Consumer-driven medical devices are taking the industry by storm