Digital OneOffice

HFS’ Four Phases of Paradigm Shock drives the people-powered organization

May 19, 2020

Leadership needs to pivot at a pace many have never experienced, and only time will tell if organizations can ignite their people to turn the tides.  

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CIOs must balance the new without throwing out the old tools that still add value

May 12, 2020

Smart CIOs will balance the requirements of the new with retaining older systems, processes, and tools that still add value.

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Develop digital customer tools that are seamless for customers and employees

Apr 27, 2020

Asynchronous messaging should simplify interactions for both the consumer and the agent.

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Front-office service providers must leverage smart investments to weather the COVID-19 storm

Apr 20, 2020

Front office services are set to be hardest hit, but providers are leveraging previous investments to rise to the challenge

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To drive patient-centricity, the life sciences industry needs to stop acting like a B2B industry

Apr 17, 2020

Consumer-driven medical devices are taking the industry by storm

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Mortgage innovation cannot stop at the front office! Lenders must beat down back-office process debt to achieve the Digital OneOffice.

Apr 16, 2020

Mortgage lenders are making strides toward the Digital OneOffice using emerging tech and process optimization—but they need to think bigger than task-specific change to reap real benefits.

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To get value from process automation in your organization, you must maximize its initial impact

Mar 02, 2020

HFS recently sat down with three of NICE’s finest to discuss the myths, reality, challenges, and opportunities in RPA and to understand the best route to attaining success, realizing value, and achieving scale.

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