It’s been 10 years since HFS launched robotic automation as a concept to industry. Looking ahead, RPA’s success and longevity over the next decade will hinge on it becoming part of the enterprise digital transformation agenda and emerging digital architecture. Without a digital workforce, many enterprises will fail to support the digital needs of their customers, employees, and suppliers, and RPA’s capabilities to support these fundamental process transformations are of utmost importance.
Today, automation is bigger than some would think with new HFS research showing that 50% of companies are investing between $5 and $25m per year. Almost 25% of enterprises are taking Automation very seriously with total annual program costs more than $25m/year, and almost 10% spend over $50m/year, with RPA leading the way as the most in-demand automation technology:
Sample: 511 Global 2000 enterprises
Source: HFS Research, 2022
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