A collection of the latest views from the HFS analyst team on artificial intelligence.
January 30, 2025This report evaluates how service providers drive innovation and deliver value across three strategic Horizons.
November 20, 2025Business leaders should redesign their GCC charters to reflect innovation and P&L outcomes, orchestrated by AI-enabled workflows.
November 20, 2025WRITER’s AI Leaders Forum revealed a speed–trust gap holding back the business benefits of rapid technological innovation.
November 20, 2025Recompose your IT workforce now as AI is ending headcount growth and redefining how humans and machines create value.
Point of View
November 19, 2019The most pressing issue with quantum computing is the general public’s lack of understanding of what it can do and when it will be practical to use it. A to
Point of View
November 11, 2019Augmented, virtual, and mixed reality (AR, VR, and MR) used in conjunction with AI are proving particularly useful for enterprises
Point of View
October 18, 2019Enterprise AI leaders must leverage AI solutions at the intersection point of horizontal technical AI capabilities and vertical-specific depth.
Point of View
October 03, 2019HFS POV on Sutherland's human-centered design and on-demand solution that enterprises can use to become more agile with their omnichannel efforts.
Point of View
October 01, 2019A key reason that many AI early adopters are not too happy with AI’s business value is that in several cases, the journey map had technology-first direction.
Point of View
September 30, 2019HFS Research attended Cognizant's APAC Advisory Summit in Singapore. We believe Cognizant is focusing on building proprietary products by partnering with tech
Point of View
September 06, 2019Leading service providers are effectively reducing their operating costs and service costs with AI-ML. But, are these savings and benefits being passed on to
Point of View
September 02, 2019HFS, with support from Blue Prism, is showcasing real enterprise journeys with robotic process automation (RPA). This report spotlights Henkel.
Point of View
August 15, 2019Mid-size IT service provider LTI just announced its acquisition of Lymbyc, an artificial intelligence (AI) product firm based in Bengaluru, India.
Point of View
July 30, 2019Finance and accounting leaders from multiple industries gathered with HFS analysts to discuss their journey to the Finance OneOffice.
Point of View
July 30, 2019We’re often asked where RPA fits relative to APIs. RPA can help achieve desired process outcomes as part of a "toolbox" approach to integrated automation
Point of View
July 29, 2019This PoV outlines the structure of an integrated and intelligent automation system for manufacturers to cater to the mass personalization requirements of
Point of View
July 18, 2019The Triple-A Trifecta of automation, artificial intelligence (AI), and smart analytics has compelled the C-suites to address their business objectives. Goals
Point of View
July 17, 2019Moving away from political satire - The UA hopes our remaining 6 readers enjoy some actual analysis littered throughout providers’ recent activity.
Point of View
July 05, 2019Explains the characteristics and enabling technologies of the digital supply chain and guides an enterprise’s journey into this space.
Point of View
July 04, 2019At our June 19 executive roundtable in New York to discuss the potential of integrated automation for elevating customer experience, it was clear that the of is
Point of View
June 28, 2019HFS interviews KPMG’s Steve Rainey, Chief Innovation Officer, Tax, KPMG LLP. Steve has been a strong advocate for continually improving the company’s with
Point of View
June 27, 2019This PoV defines the Industry 4.0 value chain that demarcates the boundary of the people, process, and technology, enabling manufacturers to successfully 4.0 to
Point of View
June 24, 2019RPA hype, continues to pervade the marketplace making it very difficult to discern viable execution and management strategies. In an effort to go beyond the HFS
Point of View
June 17, 2019Enterprises have always wanted far more for far less from their from F&A function. But the old days of finding cheaper labor and some better packaged software
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