A collection of the latest views from the HFS analyst team on artificial intelligence.
January 30, 2025This report evaluates how service providers drive innovation and deliver value across three strategic Horizons.
November 20, 2025Business leaders should redesign their GCC charters to reflect innovation and P&L outcomes, orchestrated by AI-enabled workflows.
November 20, 2025WRITER’s AI Leaders Forum revealed a speed–trust gap holding back the business benefits of rapid technological innovation.
November 20, 2025Recompose your IT workforce now as AI is ending headcount growth and redefining how humans and machines create value.
Top 10 Report
August 16, 2018This is HFS' first comprehensive assessment of the leading 19 providers in the emerging market for cognitive assistant services.
Point of View
August 13, 2018AI is now a crucial tool in workforce management, but assuming it can solve all of a company’s HR issues is dangerously naïve.
Top 10 Report
August 01, 2018The 2018 Software Product Engineering Services Blueprint analyzes 25 service providers including trends, and major market activities.
Point of View
July 27, 2018This acquisition is a talent and expertise play for Genpact, enabling growth and adding 170 consultants to Genpact's supply chain capability.
Top 10 Report
June 28, 2018The report examines the state of the utility industry and investigates how the service provider landscape is supporting and enabling the digital transformation
Point of View
June 27, 2018This PoV focuses on the top 5 most used IoT platforms who are the current "winners" in the IoT platform space
Point of View
June 25, 2018Industry 4.0: The shift from mass production to mass customization
Point of View
June 19, 2018The global market leader in contact centers, Teleperformance, has made the first bold move to shake up an industry in desperate need of a shakeup
Point of View
June 14, 2018you’ve Integrated your Digital and Traditional Customer Channels.
Point of View
May 31, 2018Use robotic process automation (RPA) to transform source-to-pay (S2P) and set a clear course to competitive advantage
Point of View
May 28, 2018Advanced capabilities and client partnerships are essential for automotive engineering go-to-market success
Point of View
May 21, 2018This report presents new data that shows how BFS enterprises are faring with the definition and execution of their digital transformation strategies.
Point of View
May 11, 2018Our research allowed us the opportunity to learn about the RPA initiatives coming together at an organization where the automation leaders are doing exactly and
Point of View
May 09, 2018Customer Service leaders who think artificial intelligence (AI) stops at chatbots are cutting their careers very short
Point of View
April 24, 2018When blockchain barrels into procurement and the supply chain, you need to read the waves… and surf the rollers
Point of View
April 18, 2018Infosys plans to sell off Panaya & Skava, acquisitions made under the watch of former CEO Vishal Sikka. Will this benefit clients in the long run?
Point of View
April 17, 2018‘Amazonification’ drives the improved buyer experience imperative and better applications of technology in sourcing and procurement
Point of View
March 28, 2018This Point of View provides a view of major telecommunication industry and global services market trends with an eye toward encouraging co-innovation.
Top 10 Report
March 16, 2018This inaugural Blueprint analyzes the dynamics and state of the Enterprise AI market.
Point of View
March 07, 2018As one generation of services grinds to a halt, another is quickly ramping up to drive what we at HfS are calling F&A 3.0.
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