A collection of the latest views from the HFS analyst team on artificial intelligence.
January 30, 2025This report evaluates how service providers drive innovation and deliver value across three strategic Horizons.
October 17, 2025GBS must pivot to AI-first models - shifting from siloed, manual ops to unified, adaptive platforms that drive real-time outcomes.
October 17, 2025This POV compares eight dimensions between the legacy GCC and the value operating models with industry examples.
October 15, 2025Verification—the most labor-intensive, risk-prone, costly stage in chip development, should be AI-enabled for on-time launches.
Top 10 Report
September 14, 2017Each of our Blueprints covers trends and themes on the combinations of talent and technology for business outcomes, service provider analysis, and for
Point of View
September 07, 2017Genpact has announced its intention to acquire TandemSeven, a customer experience design firm with a dynamic journey mapping tool
Point of View
August 31, 2017The HfS “Triple A Trifecta” provides a clear and crisp articulation of the emerging change agents to transform business operations.
Point of View
August 28, 2017This PoV discusses thirteen smart technologies shaping Industry 4.0 based on a study of 500+ engagements across 12 service providers.
Point of View
August 03, 2017This report provides an assessment of the technical building blocks of AI and a ranking of the leading service providers on performance
Point of View
June 01, 2017At Confluence, Infosys and clients shared how they are bringing AI into business.
Point of View
May 31, 2017HfS Chief Analyst Phil Fersht takes you through his compendium of insights from the last 12 months from Horses for Sources
Point of View
December 13, 2016This RPA Premier League Table captures the shift toward transformational projects.
Point of View
July 05, 2016New research from HfS shows the true impact of automation on job creation and elimination in the global IT services and BPO industry.
Point of View
June 03, 2016While KellyOCG shared advancements in analytics and advisory services, BPO and RPO seems a bit stuck in legacy.
Point of View
May 16, 2016The launch of a formalized practice comprising IPsoft’s virtual agent Amelia platform is a milestone on the maturity journey of Intelligent Automation.
Point of View
May 10, 2016ITyX is adding extraction and classifcation of unstructured text to the Intelligent Automation Continuum.
Point of View
May 09, 2016The San Francisco Infosys Confluence Summit has taken on a cultish culture, vaguely reminiscent of Salesforce’s Dreamforce.
Point of View
February 25, 2016Just like the broader notion of Intelligent Automation, Test Automation is evolving toward cognitive computing and artificial intelligence.
Point of View
February 09, 2016UK-based Undo Software is advancing the immediacy of testing services, supporting organizations in the shift toward the As-a-Service Economy.
Point of View
February 02, 2016A report published at the World Economic Forum in Davos suggests broad disruption and job losses--critical reference points for the As-a-Service journey.
Point of View
January 21, 2016Loop AI’s main product provides fully unsupervised deep learning. Requiring no human supervision, the platform automatically interprets natural language and a
Point of View
December 04, 2015How artificial intelligence, exemplified by IBM Watson, may assist a medical research organization to face challenges of academic medicine
Point of View
December 03, 2015HfS aims to stimulate a much broader discussion on Intelligent Automation by launching the Autonomics Premier League Table.
Point of View
November 11, 2015The evolution of Intelligent Automation toward unstructured data, less well defined processes and integration of cognitive computing and AI.
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