A collection of the latest views of the HFS analyst team on automation and process intelligence.
August 04, 2025The biggest barrier to AI success is the weight of legacy systems and outdated processes.
July 09, 2025Tariffs exposed brittle delivery models, pushing bold enterprises to automate, adapt sourcing, and build resilience.
June 19, 2025Flat-rate pricing wins because it offers peace of mind, not savings—buyers value certainty most.
May 14, 2025Don’t let cheap tokens fool you; true AI agent costs hide in compute, orchestration, APIs, security. Plan now or pay later.
Highlight Report
March 01, 2022Soroco contextualizes data usage to drive change programs for how work gets done through its Scout platform.
Highlight Report
February 24, 2022Automation Anywhere (AAI) intends to support more automation in the enterprise with process discovery embedded in its platform.
Data Viewpoint
February 17, 2022Investment in outsourcing is focused on preparing the way for more work to be automated in processes running in the cloud.
Highlight Report
February 16, 2022PagerDuty aims to evolve from a category leader in incident management toward a holistic operations platform
Highlight Report
February 14, 2022The automation revolution has hardly begun. It will take center stage as we build out OneEcosystem
Highlight Report
February 11, 2022ServiceNow is expanding its platform capabilities with RPA and Process Intelligence to progress toward the OneOffice.
Data Viewpoint
January 31, 2022Automation heroes do things differently. This Data Viewpoint reveals the difference in how they align data, automation, and cloud.
Top 10 Report
January 13, 2022The culmination of the HFS OneOffice Services Top 10 series, ranking the best of the best in digital transformation capabilities.
Data Viewpoint
January 10, 2022Investment in Process Mining and Discovery shows we are transforming not just who and what does the work-but how it gets done.
Data Viewpoint
December 20, 2021Service providers reveal the core emerging tech shaping enterprise data and decisions services engagements.
Highlight Report
December 17, 2021One million dollars doesn’t sound like it goes far amid the noise of the automation services sector. What is qBotica planning?
Highlight Report
December 17, 2021The battle for the already-skilled will get expensive fast. Explore a broader and more diverse talent pool.
Point of View
December 17, 2021Take advantage of emerging technology and services to scale the value of collaboration into every process across every function.
Market Vision Paper
December 13, 2021HFS partnered with Blue Prism to discover the seven lessons that shape today's automation leaders.
Highlight Report
December 10, 2021Recognizing and responding to the need to connect existing tech estates makes for a tempting proposition.
Highlight Report
December 09, 2021PeopleShores is bringing a radical approach to outsourcing on US shores: social impact-led to transform challenged communities.
Point of View
December 08, 2021HFS F&A roundtable finds that finance cannot survive as a back-office function without focusing on driving strategic objectives.
Highlight Report
December 06, 2021Bring together and enable IT and Ops pros if you want to deliver end-to-end process automation at pace and scale.
Point of View
November 22, 2021GBS is still relevant, but its role is changing to meet the demands of enterprises.
Top 10 Report
November 15, 2021Analysis of the best providers of Pega Services firms across execution, innovation and voice of the customer criteria.
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