A collection of the latest views of the HFS analyst team on automation and process intelligence.
September 19, 2025Enterprise Minds (EM), Inc., is named an HFS Challenger for its innovation-led approach to legacy service models.
September 05, 2025AI will have a major impact on the way services are delivered. HFS researched the effect of AI on tax and audit services.
September 04, 2025CIOs and CTOs must choose between open and closed approaches to build and orchestrate AI agents for value.
August 26, 2025Compliance executives waiting on AI legislation to tell them how to behave are already falling behind customer and market needs.
Point of View
April 29, 2022How Novuna saved millions and revolutionized how it works, with an automation and integration platform with Workato at its heart.
Highlight Report
April 29, 2022Appian has binned its unlimited bots pricing offer in response to customer demand for automation beyond the bot.
Highlight Report
April 25, 2022UiPath is dominant in RPA, but with its share price falling fast, it is desperate to carve itself a bigger role in the enterprise.
Point of View
March 24, 2022Learn from the experience of a senior manager leading the “digital workforce” at a US consumer products business.
Highlight Report
March 01, 2022Soroco contextualizes data usage to drive change programs for how work gets done through its Scout platform.
Highlight Report
February 24, 2022Automation Anywhere (AAI) intends to support more automation in the enterprise with process discovery embedded in its platform.
Data Viewpoint
February 17, 2022Investment in outsourcing is focused on preparing the way for more work to be automated in processes running in the cloud.
Highlight Report
February 16, 2022PagerDuty aims to evolve from a category leader in incident management toward a holistic operations platform
Highlight Report
February 14, 2022The automation revolution has hardly begun. It will take center stage as we build out OneEcosystem
Highlight Report
February 11, 2022ServiceNow is expanding its platform capabilities with RPA and Process Intelligence to progress toward the OneOffice.
Data Viewpoint
January 31, 2022Automation heroes do things differently. This Data Viewpoint reveals the difference in how they align data, automation, and cloud.
Top 10 Report
January 13, 2022The culmination of the HFS OneOffice Services Top 10 series, ranking the best of the best in digital transformation capabilities.
Data Viewpoint
January 10, 2022Investment in Process Mining and Discovery shows we are transforming not just who and what does the work-but how it gets done.
Data Viewpoint
December 20, 2021Service providers reveal the core emerging tech shaping enterprise data and decisions services engagements.
Highlight Report
December 17, 2021One million dollars doesn’t sound like it goes far amid the noise of the automation services sector. What is qBotica planning?
Highlight Report
December 17, 2021The battle for the already-skilled will get expensive fast. Explore a broader and more diverse talent pool.
Point of View
December 17, 2021Take advantage of emerging technology and services to scale the value of collaboration into every process across every function.
Market Vision Paper
December 13, 2021HFS partnered with Blue Prism to discover the seven lessons that shape today's automation leaders.
Highlight Report
December 10, 2021Recognizing and responding to the need to connect existing tech estates makes for a tempting proposition.
Highlight Report
December 09, 2021PeopleShores is bringing a radical approach to outsourcing on US shores: social impact-led to transform challenged communities.
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