A collection of the latest views from the HFS analyst team on customer and employee experience.
June 11, 2025Assesses 24 benefits administrators on value, capability, GTM, and outcomes across the benefits value chain.
July 09, 2025Tariffs exposed brittle delivery models, pushing bold enterprises to automate, adapt sourcing, and build resilience.
June 20, 2025Birlasoft helps Knorr-Bremse modernize e-commerce, cut support calls 40%, and boost global digital sales.
June 04, 2025Zeta empowers marketers with AI-driven control, simplifying MarTech with modular tools for personalization, speed, and agility.
Competitive Intelligence
July 01, 2025A look at how Namely performed in the HFS Horizons: Employee Benefits Administrators, 2025.
Competitive Intelligence
July 01, 2025A look at how Oracle performed in the HFS Horizons: Employee Benefits Administrators, 2025.
Competitive Intelligence
July 01, 2025A look at how PlanSource performed in the HFS Horizons: Employee Benefits Administrators, 2025.
Competitive Intelligence
July 01, 2025A look at how Trinet performed in the HFS Horizons: Employee Benefits Administrators, 2025.
Competitive Intelligence
July 01, 2025A look at how Workday performed in the HFS Horizons: Employee Benefits Administrators, 2025.
Competitive Intelligence
July 01, 2025A look at how Infor HCM performed in the HFS Horizons: Employee Benefits Administrators, 2025.
Point of View
June 30, 2025The experience of care has no impact to health outcomes or enterprises financials, yet billions are spent on it without merit.
Highlight Report
June 20, 2025Birlasoft helps Knorr-Bremse modernize e-commerce, cut support calls 40%, and boost global digital sales.
Point of View
June 13, 2025Today’s enterprise leaders must scale up where LLMs can’t mimic: imagination, intimacy, and integrity.
Point of View
June 12, 2025AI’s generative capabilities are making static software obsolete - opening a new path to true enterprise differentiation.
Horizons Report
June 11, 2025Assesses 24 benefits administrators on value, capability, GTM, and outcomes across the benefits value chain.
Market Impact Report
June 06, 2025A playbook for IT leaders: Generative AI (GenAI) has the power to revolutionize industries, but scaling it is no walk in the park.
Challenger Series
June 04, 2025Zeta empowers marketers with AI-driven control, simplifying MarTech with modular tools for personalization, speed, and agility.
Point of View
June 03, 2025Embedding CX at every stage of the transformation journey is essential for building lasting impact and competitive differentiation.
Data Viewpoint
May 28, 2025This article talks about customer and partner experience of IT service providers in the E&U industry.
Highlight Report
May 28, 2025No industry has figured out its talent transition, but energy’s turbulence offers a mirror to other sectors.
Point of View
May 28, 2025With 60% of enterprises citing data quality as a barrier to effective AI, this acquisition fills a glaring gap.
Point of View
May 27, 2025This article provides insights and market trends in Energy and Utility industry with the enterprise buyer and provider examples.
Data Viewpoint
May 23, 2025It provides the strengths and improvement areas of the IT service providers offering services to the Energy and Utility industry.
Point of View
May 07, 2025This article talks about the Chemical industry's e-commerce channel and its ecosystem challenges with the examples.
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