A collection of the latest views from the HFS analyst team on customer and employee experience.
June 11, 2025Assesses 24 benefits administrators on value, capability, GTM, and outcomes across the benefits value chain.
October 23, 2025The Chief Customer Experience Officer must transform telecom customer support from a service function into a growth engine.
October 17, 2025The contact center is being redefined. Services-as-Software™ is breaking the old agent model and transforming the future of CX.
October 15, 2025Lenders should connect smarter with digital precision and empathetic outreach for stronger recoveries and CX.
Competitive Intelligence
July 01, 2025A look at how Conduent performed in the HFS Horizons: Employee Benefits Administrators, 2025.
Competitive Intelligence
July 01, 2025A look at how Dayforce performed in the HFS Horizons: Employee Benefits Administrators, 2025.
Competitive Intelligence
July 01, 2025A look at how Empyrean performed in the HFS Horizons: Employee Benefits Administrators, 2025.
Competitive Intelligence
July 01, 2025A look at how Gusto performed in the HFS Horizons: Employee Benefits Administrators, 2025.
Competitive Intelligence
July 01, 2025A look at how Jellyvision performed in the HFS Horizons: Employee Benefits Administrators, 2025.
Competitive Intelligence
July 01, 2025A look at how Mercer performed in the HFS Horizons: Employee Benefits Administrators, 2025.
Competitive Intelligence
July 01, 2025A look at how Paychex performed in the HFS Horizons: Employee Benefits Administrators, 2025.
Competitive Intelligence
July 01, 2025A look at how Insperity performed in the HFS Horizons: Employee Benefits Administrators, 2025.
Competitive Intelligence
July 01, 2025A look at how SAP performed in the HFS Horizons: Employee Benefits Administrators, 2025.
Competitive Intelligence
July 01, 2025A look at how WTW performed in the HFS Horizons: Employee Benefits Administrators, 2025.
Competitive Intelligence
July 01, 2025A look at how Maestro performed in the HFS Horizons: Employee Benefits Administrators, 2025.
Competitive Intelligence
July 01, 2025A look at how Namely performed in the HFS Horizons: Employee Benefits Administrators, 2025.
Competitive Intelligence
July 01, 2025A look at how Oracle performed in the HFS Horizons: Employee Benefits Administrators, 2025.
Competitive Intelligence
July 01, 2025A look at how PlanSource performed in the HFS Horizons: Employee Benefits Administrators, 2025.
Competitive Intelligence
July 01, 2025A look at how Trinet performed in the HFS Horizons: Employee Benefits Administrators, 2025.
Competitive Intelligence
July 01, 2025A look at how Workday performed in the HFS Horizons: Employee Benefits Administrators, 2025.
Competitive Intelligence
July 01, 2025A look at how Infor HCM performed in the HFS Horizons: Employee Benefits Administrators, 2025.
Point of View
June 30, 2025The experience of care has no impact to health outcomes or enterprises financials, yet billions are spent on it without merit.
Highlight Report
June 20, 2025Birlasoft helps Knorr-Bremse modernize e-commerce, cut support calls 40%, and boost global digital sales.
Point of View
June 13, 2025Today’s enterprise leaders must scale up where LLMs can’t mimic: imagination, intimacy, and integrity.
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