A collection of the latest views from the HFS analyst team on customer and employee experience.
June 11, 2025Assesses 24 benefits administrators on value, capability, GTM, and outcomes across the benefits value chain.
July 09, 2025Tariffs exposed brittle delivery models, pushing bold enterprises to automate, adapt sourcing, and build resilience.
June 20, 2025Birlasoft helps Knorr-Bremse modernize e-commerce, cut support calls 40%, and boost global digital sales.
June 04, 2025Zeta empowers marketers with AI-driven control, simplifying MarTech with modular tools for personalization, speed, and agility.
Highlight Report
May 28, 2021Basware has added diversity data to give enterprises a view of who's in control of companies they may plan to do business with.
Highlight Report
May 27, 2021Pythagoras' acquisition further boosts EY's Microsoft service capabilities. Going strong against its direct rivals in the UK market.
Point of View
May 26, 2021Siloed projects and culture have inhibited digital transformation for too long; embrace “AND” to realize their full potential in combination
Point of View
May 21, 2021We briefly discussed LCNC solutions on how it pivots enterprise's internal team collaboration and helps reach business requirements faster and in an agile
Highlight Report
May 14, 2021This Highlight discusses IBM Think from May 11, 2021. With IBM going all in on AI and Hybrid Cloud many examples shared by customers spoke to embracing with to
Highlight Report
May 14, 2021Workato’s integration-led automation capabilities have made it a hit in Europe with a 289% increase in data use on its platform in the EMEA region in the last
Point of View
May 11, 2021Blue Cross Blue Shield Louisiana’s digital transformation roadmap in partnership with Capgemini
Highlight Report
May 11, 2021A cloud-enabled AI start-up ,with a crowd-sourced two-million-strong distributed workforce and a timely solution to tackle content moderation in social media, D
Highlight Report
May 05, 2021Low-code and open-source workflow automation vendor ProcessMaker has taken its first outside investment since its launch in 2008 - raising $45m in Series A
Point of View
April 29, 2021Business leaders must understand how and why their machines make decisions so they can maximize their data strategies.
Highlight Report
April 29, 2021Leaders at Wipro-supported HFS Cloud Native roundtable aim to double down on people and culture to avoid being derailed by the pandemic's second wave
Data Viewpoint
April 28, 2021Leaders must adopt the NATIVE automation mindset to take the fullest advantage of the cloud-native organizations they are building.
Point of View
April 27, 2021Digital fluency is required to reap the benefits of emerging technology
Hot Tech
April 20, 2021Your mega-compendium of HFS OneOffice Hot Vendors organised by change agents, business services, IT services, industry and A-Z.
Point of View
April 16, 2021We can’t vaccinate our planet when things get really bad—we must cure it ahead of time.
Point of View
April 14, 2021Learn how Infosys helped Siemens Mobility to achieve a digital transformation
Point of View
April 14, 2021Find out how Oracles' vision exemplifies HFS' OneOffice with an integrated suite of cloud applications and by leveraging and analyzing data for the very best in
Point of View
April 09, 202170:30 is post-pandemic goldilocks ratio of in-office: WFA for contact center services
Hot Tech
April 08, 2021We present the HFS OneOffice Hot Vendors Report for Q1 2021. The HFS Hot Vendors are an exclusive group of emerging players with a differentiated value for the
Highlight Report
April 07, 2021Going against the usual approach of larger IT providers acquiring smaller, innovative players, private equity firm Sunstone Partners acquired three ServiceNow a
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