A collection of the latest views from the HFS analyst team on customer and employee experience.
June 11, 2025Assesses 24 benefits administrators on value, capability, GTM, and outcomes across the benefits value chain.
November 14, 2025AWS's October AWS outage was a wake-up call for every CIO betting their AI workloads on hyperscaler resilience.
October 27, 2025This thought leadership will explore the enterprise's willingness to move BPO services from FTEs to a service-as-software model.
October 23, 2025The Chief Customer Experience Officer must transform telecom customer support from a service function into a growth engine.
Highlight Report
July 02, 2021Enterprises want to work with partners who can bring in holistic solutions, along with the consulting expertise in IoT services.
Point of View
June 30, 2021Applying automation lens to the data-driven strategy will help companies succeed in their digital transformation programs.
Highlight Report
June 28, 2021Genpact is adding data engineering talent along with a compelling data quality, discovery, and lineage platform, PowerMe.
Highlight Report
June 28, 2021Using psychographic data to construct a usable 360 degree view of the health consumer.
Highlight Report
June 23, 2021RPA vendor ElectroNeek’s MSP-friendly model has been backed with $20m of Series A funding.
Highlight Report
June 22, 2021HGS is doubling up on "win-win" with its cognitive cloud contact center.
Highlight Report
June 18, 2021Discusses future roadmap of Laiye post its recent $50M Series C+ funding and appointment of International CEO.
Point of View
June 17, 2021Digital health is at the beginning of the end of its journey. The end is near—not because digital health is becoming obsolete but because its underlying are
Highlight Report
June 16, 2021NTT DATA has announced its intent to acquire former HFS OneOffice Hot Vendor Nexient.
Highlight Report
June 15, 2021Intelligent document processing and workflow vendor extends capture, content management, and workflow automation skills.
Highlight Report
June 14, 2021Low-code business process automation platform provider almost triples its headcount in six months.
Point of View
June 14, 2021Enterprises are keen to improve the customer experience, employee experience and supplier experience in business services.
Highlight Report
June 03, 2021Despite a resurgence in announcements, it’s enterprise outcomes that will help Blue Prism cut through the RPA market hype.
Highlight Report
June 03, 2021AAI must find a narrative that nails the benefits of a "cloud-native platform" to differentiate in a rapidly expanding market
Data Viewpoint
June 03, 2021Company performance and success have always been measured by revenue and profit, but since COVID-19 hit, ”fit-for-future" measures are growing in Here are the
Point of View
May 28, 2021How Premier set up a unique digital customer experience that came to the rescue in a crisis
Highlight Report
May 28, 2021Basware has added diversity data to give enterprises a view of who's in control of companies they may plan to do business with.
Highlight Report
May 27, 2021Pythagoras' acquisition further boosts EY's Microsoft service capabilities. Going strong against its direct rivals in the UK market.
Point of View
May 26, 2021Siloed projects and culture have inhibited digital transformation for too long; embrace “AND” to realize their full potential in combination
Point of View
May 21, 2021We briefly discussed LCNC solutions on how it pivots enterprise's internal team collaboration and helps reach business requirements faster and in an agile
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