A collection of the latest views from the HFS analyst team on customer and employee experience.
June 11, 2025Assesses 24 benefits administrators on value, capability, GTM, and outcomes across the benefits value chain.
July 09, 2025Tariffs exposed brittle delivery models, pushing bold enterprises to automate, adapt sourcing, and build resilience.
June 20, 2025Birlasoft helps Knorr-Bremse modernize e-commerce, cut support calls 40%, and boost global digital sales.
June 04, 2025Zeta empowers marketers with AI-driven control, simplifying MarTech with modular tools for personalization, speed, and agility.
Highlight Report
October 06, 2020The second wave of digital transformation in Media will be driven by experiences.
Highlight Report
October 02, 2020Creative Drive and N3 are the latest additions to Accenture's CX portfolio
Point of View
September 28, 2020HFS’ Digital Roundtable points to the need for sustaining momentum and driving a culture of genuine process change to achieve post-pandemic digital success.
Highlight Report
September 24, 2020In this Highlight we look at Wipro’s acquisition of Salesforce Platinum partner, 4C to strengthen its consulting and implementation skills in Europe and the
Highlight Report
September 23, 2020Explores the rationale for Infosys' recent acquisition of Kaleidoscope Innovation
Highlight Report
September 16, 2020HFS shares its key take aways from Infosys’ September 2020 Virtual Analyst and Advisors Event
Point of View
September 10, 2020An agricultural equipment manufacturer partners with Infosys to ensure farmers have the tools and capabilities they need to feed the world
Highlight Report
August 24, 2020Explores Wipro's rationale and the market outlook for the industry in LATAM
Highlight Report
August 21, 2020This highlight discusses about Bosch GuardMe, a lone worker protection solution.
Point of View
August 19, 2020This POV outlines the main advantages of low-code/no-code development, and acts as a primer to our series of service provider profiles in this space
Highlight Report
August 18, 2020Infosys announced a landmark deal with asset management firm Vanguard - we dig into why this is a notable win.
Point of View
August 03, 2020How Sun Life uses RDA to eliminate customer service agents’ mundane work and improve CX
Highlight Report
July 13, 2020This report explains how Infosys is enabling BCP planning for its manufacturing clients.
Highlight Report
July 10, 2020PwC has invested significantly in experience consulting and in developing a unique framework for measuring and quantifying experience initiatives.
Point of View
July 09, 2020Cardinal Health shows how finance is becoming more customer-focused, predictive, and strategic
Highlight Report
June 25, 2020In this PoV we discuss about Accenture Digital Factory that is helping the Changi Airport team to imagine, experiment and co-create digital products and
Highlight Report
June 17, 2020Deloitte’s approach aligns business leaders for maximum impact
Point of View
June 02, 2020How five companies are using digital associates to create better experiences for stakeholders
Highlight Report
June 01, 2020This report takes a look at how Accenture is working with an alliance of CHRO's to help people get back to work.
Highlight Report
May 27, 2020Cognizant continues to make significant investments in 2020 – with a bold move to gain stronger talent base
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